Verint Wins 2021 CUSTOMER Product of the Year and CRM Excellence Awards

Verint Customer Engagement and Workforce Management Honored for Advancing the Contact Center, CRM Industry, and Driving CX Transformation



Verint® (Nasdaq: VRNT), The Customer Engagement Companyä, announced today it has been recognized as a leader in two award categories* presented by CUSTOMER magazine and TMC, a global, integrated media company.

Verint is the recipient of the following accolades:

2021 CUSTOMER Product of the Year Award: Now a five-time category winner, Verint Customer Engagement Cloud Platform has been recognized for excellence in supporting and improving customer experience transformation and driving greater return on investment (ROI) across the enterprise. The open cloud platform is uniquely designed to scale from small to large enterprises across many industries and use cases. It draws on the latest advancements in AI to connect work, data and experiences so brands can meet ever-increasing, ever-shifting demands and build enduring customer relationships.

2021 CRM Excellence Award: For more than two decades, Verint’s Workforce Management (WFM) solution has led the market in helping organizations attract and keep talent, give employees the tools and flexibility to work from anywhere and deliver the analytics to continually improve service quality. This award honors Verint WFM for excellence in expanding the customer relationship to become all encompassing, covering the entire enterprise, and the customer lifecycle, and driving measurable business results for customers.

“While this past year brought sudden and unexpected changes, Verint was able to empower customers with intelligent technology solutions to help them face these new challenges head on,” says Verint’s Celia Fleischaker, chief marketing officer. “Creating a highly personalized customer experience is key to brand differentiation and measurable business growth and success. This recognition underscores our commitment to innovation that puts data and analytics front and center in our product strategy to help organizations become insights-driven and laser-focused on the customer.”

Learn more about the Verint Customer Engagement Cloud Platform.

About Verint

Verint® (Nasdaq: VRNT) helps the world’s most iconic brands – including over 85 of the Fortune 100 companies – build enduring customer relationships by connecting work, data and experiences across the enterprise. The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to help customers close The Engagement Capacity Gap.

Verint. The Customer Engagement Company. Learn more at

*Verint was awarded the following: 2021 CUSTOMER Product of the Year Award in March 2021 and the 2021 TMCnet CRM Excellence Award in April 2021.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2021, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2021, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.