Verint Speakers Spotlight How AI and Automation Are Reshaping Customer Engagement in Upcoming March Events



Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company, today announced its March events that showcase how AI and automation are leading the evolution of the contact center. For updates to March events, click here.

Shopping Around: Retail CX in the Age of Amazon

March 12; Verint Webinar

Verint’s Eric Head, VP, Experience Management, and Karly Szczepkowski, research analyst, will present “Shopping Around: Retail CX in the Age of Amazon” at 1 p.m. ET. The team will dig into the Verint Experience Index: Retail Report, to discover how the biggest 25 U.S. retailers rank on CSAT and Net Promoter Scores® (NPS). Presenters also will discuss trends and explore the data behind retail customer experiences.

O’Reilly Strata Data & AI Conference

March 16; San Jose, Calif.

Verint’s Ian Beaver, chief scientist, and Aryn Sargent, data analyst, will present “Chatbots and Conversation Analysis: Learn What Customers Want to Know” at 4:30 p.m. PT. Beaver and Sargent will cover motivations and techniques for deep conversational analysis of chatbots, as well as several other real-world examples. Attendees will learn what the solutions have uncovered and how companies are changing their customer service models and website experiences to increase customer satisfaction and retention.

CBA Live 2020

March 23-25; San Diego, Calif.

Two speakers will present at CBA Live. First, Jim DeLapa, general manager, Kiran Analytics, A Verint Company, and David Neal, Workforce Modeling and Optimization Leader, Wells Fargo, will present “Driving Efficiency in the Branch and Beyond Using Analytics” on March 23 at 9 a.m. PT. Leading banks are continuing to drive performance while lowering costs and saving millions of dollars. This session will cover how transformation leaders are optimizing their branch staff and processes while extending the efficiencies to the back office. Attendees will hear examples of how results can and must be supported by sound analytics to win over line-of-business leaders and CEOs.

In addition, Verint’s Craig Seebach, VP, enterprise workforce optimization, will present as part of a panel discussion called “Robotics’ Shifting Role in Auto Finance: AI & Advanced Analytics” on March 24 at 1:55 p.m. PT. Session attendees will learn:

  • What areas and products are being considered for AI and advanced analytics;
  • Where AI is showing the most promise and where the limits of possibility stretch; and
  • How these technologies function, as well as what to expect from compliance partners looking to use them.


March 30 – April 1; Nashville, Tenn.

Verint’s Andressa Marlan, product strategy manager, will present “Roaring into the ‘20s with WFM and Automation” on March 31 at 9:15 a.m. CT. The 1920s were a decade of economic growth and booms—consumer goods such as automobiles and electricity changed the world forever. One hundred years later, the world is being redefined again—this time by the power of technology. Topics include how to keep automation human, and how WFM staff can leverage automation for enhancing employee engagement and creating a better customer experience.

Enterprise Connect

March 30 – April 2; Orlando, Fla.

Verint’s Kristyn Emenecker, SVP, Product Strategy Group, will participate in a panel that presents “How Cloud and AI Are Reshaping Workforce Optimization” on April 2 at 8:45 a.m. ET. An expert on contact centers, Ian Jacobs, Principal Analyst, Forrester, will moderate the panel of WFO experts on the changing nature of workforce optimization. Session attendees will take away strategies for staying on top of the transformation. Other takeaways include:

  • Gaining a deeper understanding of how AI and automation will improve the ability to manage customer service organizations.
  • Learning how increasing automation through conversational self-service will alter WFO tools.
  • Discovering the new economics resulting from the intersection of cloud and WFO.

About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2019, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2019, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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