Verint Earns Multiple Industry Honors for Innovations in Workforce Engagement

Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced it has received multiple industry honors for innovations across its Workforce Engagement^™ offering. Recognition from KMWorld, CUSTOMER magazine and Customer Contact Week (CCW) reinforces Verint’s continued commitment to delivering powerful solutions that elevate the customer experience and enable better business outcomes by simplifying, modernizing and automating customer engagement.

As expectations for outstanding customer engagement across channels continue to increase, it’s critical for organizations to empower a knowledgeable, productive and motivated workforce to achieve their business objectives and deliver optimal experiences. The following recognition highlights Verint’s leadership in delivering rich, powerful workforce engagement solutions to leading organizations worldwide.

KMWorld 100 Companies That Matter in Knowledge Management

KMWorld’s 100 Companies That Matter in Knowledge Management was compiled with input from editors, analysts, experts and users. The list is comprised of companies leading the knowledge management market with solutions that offer innovative functionality, creativity and demonstrated success with clients. Knowledge management encompasses sophisticated capabilities around the creation, retrieval and optimization of knowledge through configurable workflows, artificial intelligence, digital assistants and more. Verint Knowledge Management^™ allows organizations to provide a single repository with easy-to-find information for customers and employees across all communication channels, including web, mobile, and social channels.

CUSTOMER Magazine Workforce Optimization Innovation Awards

Verint Automated Quality Management^™ (AQM) has been recognized with the latest CUSTOMER Workforce Optimization Innovation Award that highlights products that enable users to meet and exceed the expectations of their customers. The winners represent exemplary business management tools, advancing the call center, CRM and teleservices industries. Verint AQM automates the entire contact center quality process, from scoring evaluations to assigning coaching. Using the solution, organizations can transform traditional quality processes by understanding agent performance and quality across all calls and make more informed decisions that drive business improvements, such as cost effectiveness, risk reduction, customer satisfaction and employee satisfaction.

CCW Excellence Awards

Verint also was selected as an award finalist in Customer Contact Week’s “Workforce Optimization Provider of the Year” category. The CCW Excellence Awards honor, recognize and promote the most innovative contact center solutions and individuals over the past year, recognizing the solutions that continuously link employee expectations to customer value, and balance agent engagement with increased satisfaction and improved customer experiences. Verint Workforce Optimization and Engagement solutions provide visibility and real-time guidance for enhancing customer service processes, workforce performance and empowerment.

For more information on Verint awards and industry recognition, click here.