MELVILLE, N.Y., , January 18, 2018 –
— Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it achieved the highest number of top satisfaction scores from its customers among all vendors evaluated in DMG Consulting LLC’s latest research.
Leading organizations across industries and around the world choose Verint to help them elevate customer engagement to a competitive differentiator for their entire company, and trust Verint to power their evolution toward modern customer engagement.
In DMG’s new 2017 – 2018 Workforce Optimization (WFO) Product and Market Report, the company earned the highest scores in six customer satisfaction categories—including overall vendor satisfaction—12 product satisfaction categories and eight product effectiveness categories. DMG’s report specifically cites Verint for:
“Workforce optimization needs are changing,” says Donna Fluss, president, DMG Consulting. “Companies are looking for WFO platforms that help them engage their customers and employees in an omnichannel world.”
As The Customer Engagement Company, Verint helps organizations simplify and modernize the way they engage customers through their contact center, branch, back-office and marketing departments. Backed by the latest artificial intelligence and advanced analytics technologies, its broad portfolio of cloud and hybrid solutions deliver greater automation and shared intelligence to drive employee and workforce engagement, customer satisfaction and loyalty, and real business impact.
Learn more at www.verint.com/engagement.
Source: DMG Consulting, 2017 – 2018 Workforce Optimization Product and Market Report, December 2017.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
1 Accenture Consulting, “Compliance: Dare to be Different, 2017 Compliance Risk Study”
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2018, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2018, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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