This Month, Leading Organizations Across Industries and Around the World Speak on How Verint is Helping them Elevate Customer Engagement
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Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced a line-up of events taking place throughout the month that focus on simplifying, modernizing and automating customer engagement.
SSON’s Intelligent Automation World Series Live 2018
September 11-14; Online Webinar
Craig Seebach, vice president, business strategy enterprise workforce engagement, will present “Managing the Combined Human and Digital Workforce: One Approach to Success” at 9:30 a.m. ET on September 12. Attendees of this webinar can learn how the latest innovations in robotic process automation are smoothing the transition between the digital and human workforce to improve efficiencies, reduce errors, and increase employee engagement through automation.
September 17-19; Nashville, Tennessee
Sears’ Kendra King, director, quality and performance management, and Verint’s Siobhan Miller, vice president, portfolio market strategy, will discuss “Performance Evaluating—the Magic Wand!” at 10:45 a.m. CT on September 18. Attendees can learn how to keep employees engaged and happy while reducing attrition and improving customer interactions with these tips:
1) Identify tactics—from what’s on the form to coaching—to improve agent quality
2) Follow best practices in developing agent skills
3) Understand how technologies can help focus on the agent skill gaps that are most critical to close
Game Changing Breakthroughs in Knowledge Management
September 18; Online Webinar with KMWorld
Kelly Koelliker, director of content marketing, will present at 2 p.m. ET. This webinar will discuss ways in which new technologies—such as cognitive search, machine learning, natural language processing, mobile email management and new policy efforts—are amplifying the value of knowledge management in the workplace. Webinar attendees can discover game-changing breakthroughs that elevate knowledge management in organizations to boost business performance and simplify engagement.
CONSERO’s Contact Center Forum
September 23-25; Newport Beach, California
Omar Kassem, regional vice president of sales, west region, will participate in a panel of customer care executives from Kroger, Florida Blue, HomeSmart International, Stuller and ABB Optical Group on “Capturing and Using The Voice of the Customer” at 8 a.m. PT on September 24. The panel will discuss various topics such as how customer interactions are evolving, how to move to a more relationship-based model, and how to store, develop and master customer information. Regarding customer service representatives, panelists will explore how to instill an appreciation for the voice of the customer and more.
To discover more about Verint’s global events, click here.