Simplifies Information Access, Consolidates Systems and Advances Digital Citizen Service
WEYBRIDGE, U.K. and MELVILLE, N.Y., April 30, 2018 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, announced today that the UK’s Stockport Metropolitan Borough Council has implemented its latest Engagement Management Professional solution to support council employees in the delivery of effective, consistent, quality service to its nearly 300,000 citizens.
The Verint solutions support Stockport Metropolitan Borough Council’s “Digital by Design” initiative which aims to improve the customer experience offered to residents and service-users by embracing all of the advantages digital solutions bring. The easy-to-use desktop dashboard gives staff access to multiple business applications, tools and information in one place, reducing time-consuming application switching. The dynamic scripting feature guides them through process steps and ensures they give the same advice to customers as is available online.
Deployed across 160 front-office and back-office employees, the Verint solutions serve as the foundation for consolidating the council’s contact centre services and reducing dependence on outside partners, while providing the ability to push integrated applications to business process outsourcers (BPOs) when needed.
With positive results from its previous implementation of the Verint digital-first engagement management offering, the Council furthered its investment in the first half of 2017, selecting Verint again after seeing how it could help consolidate more than 40 business process outsourcers (BPOs) and bring more contact centre operations in-house.
Verint’s modern user interface makes the solutions easier to access across the enterprise on a variety of device types, including tablets and smartphones. It also supports the council’s goal of agile working, prototyping new services directly within the solutions and avoiding lengthy traditional design processes. Since implementation, Stockport has created new service areas for Bridges & Structures and Community Investment—along with its other services areas that include school admissions, traffic service, elections and public health.
To learn more about the benefits of Verint Engagement Management Professional portfolio, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
1 Accenture Consulting, “Compliance: Dare to be Different, 2017 Compliance Risk Study”
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2018, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2018, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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Amy Curry Alan Roden
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