MELVILLE, N.Y., September 5, 2017 – Verint® Systems Inc. (Nasdaq: VRNT) today announced the kick-off of its Engage APAC Customer and Partner Conference this week, along with a series of other industry events focused on customer engagement, experience and “futures” topics.
September 6-7; Melbourne, Australia
Verint customers and partners across the Asia Pacific region and around the world will gather at this year’s APAC Engage 2017 conference—an event that spotlights customer success and technology innovation. Attendees also will explore strategies for enhancing the customer experience, best practices for capturing customer experience insights to maximize customer and employee engagement, and market trends, innovations and new technologies, and how to apply them for competitive advantage.
September 14; Webinar
Kelly Koelliker, director, global solutions marketing at Verint, will present “What Is the Future of Customer Service?” at 1 pm ET. As technology continues to make our everyday lives easier, this session will explore how these improvements translate into benefits for customer service organizations. Attendees will hear about how trending technologies—such as chatbots, voice recognition and the Internet of Things—can guide customer service advances.
September 19; Nashville, Tennessee
Eric Roussos, workforce management coordinator at Crystal Run Healthcare, will join Verint’s Jenni Palocsik, senior director, global solutions marketing, to address “Why QM Needs WFM—And How They’re Better Together” at 1:30 pm CT. Attendees will hear about how to make a good quality program stronger by establishing KPIs and goals from multiple sources, and managing them with scorecards for better long-term results. Other themes will focus on how more effective planning, forecasting and scheduling with workforce management can reinforce a culture of quality, and how using insights from speech analytics helps improve productivity and customer satisfaction.
September 21; Nashville, Tennessee
Verint’s Siobhan Miller, senior director, portfolio market strategy, will join the interactive panel “60 Ideas in 60 Minutes—Quality Assurance” at 8:45 am CT. Attendees will capture an idea a minute on paper with a format that offers helpful tips to take home and implement in their QA programs immediately. Additionally, Verint’s Jim Linkhauer, director of training and consulting, will take part in the “60 Ideas in 60 Minutes—Training” panel at 10:15 am CT, sharing training program tips and best practices.