Organization to Deploy Solutions in the Cloud to Support Compliance Requirements and Citizen Programs and Services
MELVILLE, N.Y., March 23, 2017 –
— Verint® Systems Inc. (Nasdaq: VRNT) today announced that a large municipal transportation authority in the U.S. will implement the voice self-service and speech recognition solutions from its Customer Engagement Optimization™ portfolio.
When this transportation authority sought new solutions to support its move from an on-premises to cloud environment, as well as to advance key compliance needs—including functionality to support the Payment Card Industry Data Security Standard (PCI DSS)—it turned to Verint.* The authority also wanted to ensure the technology it selected would enable it to enhance security and further the success of its prepaid card program that enables citizens to reload their transit cards through voice self-service.
When deployed, the software solutions will be integrated with the authority’s contact center and back-end data systems, and will help deliver timely, high-quality voice self-service to improve citizen experiences, achieve higher completion rate goals, and decrease transfer rates and cost per contact. The authority and citizens it serves also will benefit from the solutions’ personalization capabilities, which help reduce typical consumer frustration with voice self-service systems.
“This U.S. transportation authority selected our solutions based on our cloud environment—which it deemed more secure than its legacy offering—and our long history and success working with state government programs,” says Michael Southworth, general manager, voice self-service and government solutions, Verint. “Today, we support more than 60 programs in 44 states, reinforcing our experience and dedication to the market and local government agencies.”