Fortune 250 Global Financial Services Company Honors Verint for Innovations that Support the Company’s Strategy, Vision and Culture
MELVILLE, N.Y., November 14, 2017 – Verint® Systems Inc. (Nasdaq: VRNT) today announced that it is the recipient of the “Innovative Partner of the Year” award by The Guardian Life Insurance Company of America, which recognizes Verint for empowering the organization with innovative and modern solutions needed to meet today’s business challenges.
In a “Partner Innovation Challenge” sponsored by Guardian, Verint was selected from among 35 suppliers who are part of a unique Vendor Management Program. Guardian created the program in 2015 to encourage transparency and open dialogue with vendors, and to strengthen partnerships for solving business challenges.
With 25 million customers nationally and 9,000 employees, Guardian is one of the nation’s largest mutual life insurers, a leading provider of employee benefits and the 2017 Harris Poll EquiTrend®Study’s Life Insurance Brand of the Year. For six consecutive years, J.D. Power has recognized Guardian’s retirement services contact center for outstanding customer experience. The company is achieving strong business results with Verint’s customer engagement offerings, including enterprise workforce management (WFM) to engage and empower employees, improve customer experience, and simplify complex business challenges.
Verint’s Workforce Optimization™ suite was singled out in Guardian’s presentation of the award in September. “This partner has an innovative back office suite that is very collaborative and responsive,” said Dan Johnson, CTO for Guardian. “The solution Verint provides for Guardian is focused on the outcomes that matter to us and it provides realistic ROIs. The company demonstrates advanced industry knowledge and focuses it on the challenges that we are trying to solve.”
The Verint team described the challenge as perfectly aligned with its commitment to developing customers for life. “By enabling customers like Guardian to realize the full benefits of Verint solutions, we are transforming the way they engage with their customers,” said Verint’s Elan Moriah, President, Customer Engagement Solutions. “Leading organizations across industries and around the world choose Verint to help them elevate customer engagement to a competitive differentiator for their entire company and trust Verint to power their evolution toward modern customer engagement.”
“We appreciate partners who look for creative ways that go beyond the traditional to add value to our relationships, encourage transparency and ensure our mutual success,” said Rob Orzack, Senior Manager of Vendor Management, Guardian. “Our Innovation Challenge and our Vendor Management Program are all part of this. We have a formal process for suppliers to have open, ongoing communication with us on ways to leverage their tools for business advantage, and Verint clearly stood out in our challenge.”