Solution Enables Users to Embed Surveys Directly into Existing Mobile Applications and IoT Devices
MELVILLE, N.Y., May 4, 2016 – Verint® Systems Inc. (Nasdaq: VRNT) today announced enhancements to its Enterprise Feedback Management™ (EFM) solution, enabling further flexible, mobile customer engagement across today’s digital enterprise. The solution, part of Verint’s broader Customer Engagement Optimization™portfolio, is designed to help organizations take a proactive approach to engaging with customers—and employees—by capturing, analyzing, and acting on their feedback to enhance service, processes, satisfaction and loyalty.
In this latest update, advancements to the EFM solution are helping enterprises scale up, access and engage with more mobile users, making it easier than ever to create and manage surveys that provide a better, more productive mobile experience. Key feature updates include new platform application programming interfaces (APIs) to help heighten the customer experience by enabling users to embed the EFM survey engine directly into mobile apps and Internet of Things (IoT) devices. Other enhancements allow customers to enrich surveys with data from external systems, to enhance reporting options and expand the platform’s event-driven capabilities. Together, these enhancements are helping organizations further their approach to smart engagement that center around the customer.
Verint Enterprise Feedback Management enhancements became generally available this month and offer the following key advancements:
“These latest EFM enhancements point to ongoing investment and innovation, and reinforce Verint’s strong commitment to and emphasis on mobile customer engagement optimization strategies,” says Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions™. “By advancing the mobile user experience and making it easier to incorporate data from a variety of external sources, Verint continues to raise the bar, helping organizations bring multichannel responses and insights into their businesses to action customer and employee feedback, make improvements and enrich engagement.”