Company Also Recognized by Speech Technology and CUSTOMER Magazine for Innovation in Customer Analytics Solutions
MELVILLE, N.Y., September 16, 2016 – Verint® Systems Inc. (Nasdaq: VRNT) today announced that it received perfect scores in five vendor and 10 product satisfaction categories highlighted in DMG Consulting LLC’s new 2016/2017 Speech Analytics Product and Market Report. Additionally, the company has been named a 2016 “Speech Industry Star Performer” by Speech Technologymagazine and awarded the “Speech Technology Excellence Award” from CUSTOMER magazine.
DMG Consulting LLC’s 2016/2017 Speech Analytics Product and Market Report
According to the DMG report, Verint earned perfect scores—five out of five—in the following vendor satisfaction categories: ongoing service and support, professional services, responsiveness to product enhancement requests, communication and overall vendor satisfaction.
The company also received top scores in 12 additional product satisfaction categories, as well as perfect scores in the following:
CUSTOMER Magazine’s Speech Technology Excellence Awards
Receiving the 2016 “Speech Technology Excellence Award” is Verint Real-Time Speech Analytics™. According to TMC’s CUSTOMERmagazine, the software demonstrates innovation in speech technology solutions designed to improve the customer experience. Verint Real-Time Speech Analytics leverages conversational indicators and analyzes customer calls as they unfold, enabling organizations to take a proactive approach to identifying opportunities. This insight helps guide interactions for the mutual benefit of both the end customer and the organization.
Speech Technology Magazine’s Speech Industry Star Performer Awards
In addition, Verint recently received the 2016 “Speech Industry Star Performer” honor from Speech Technology magazine for its workforce optimization solutions, which includes Verint’s Identity Authentication and Fraud Detection™ software. This solution uses voice biometrics to authenticate customers faster and enhance fraud detection. This honor also pointed to the company’s strength in cloud-based deployments, along with its acquisition of Contact Solutions earlier this year.
“Receiving this recognition from the end users of our software reflects our commitment to developing customers for life with each successful interaction,” says Ryan Hollenbeck, senior vice president, global marketing and the customer experience, Verint. “When customers realize the full benefit of their Verint solutions, it enables them to transform the way they engage with their customers. We’re proud to be part of that transformation.”
For more information about Verint’s Speech Analytics software, Customer Analytics suite and broader Customer Engagement Optimization™ portfolio, visit www.verint.com.