Event to Highlight Customer Success Stories, Technology Innovation, and Winning in an Era of Digital Transformation
MELVILLE, N.Y., June 9, 2016 – Verint® Systems Inc. (Nasdaq: VRNT) today announced event highlights for its annual Engage™2016 global customer conference, which takes place June 27-30, at the Hilton Chicago.
This year’s conference will explore how organizations in a world of digital transformation are optimizing customer and employee engagement, increasing operational efficiencies, heightening loyalty and mitigating risk to deliver better outcomes with less effort. The event will offer attendees a dynamic environment to connect, engage and learn during industry and motivational speaker sessions, interactive roundtables and breakouts, hands-on training opportunities, networking, and a host of social activities.
Insightful Keynotes, Breakouts and Customer-Led Sessions
The conference will welcome industry analysts from COMMfusion and UCStrategies, Forrester, IDC Financial Insights, Ovum and Saddletree Research as they share visions on themes such as customer and employee engagement, analytics and workforce optimization.
In addition, keynote and motivational speaker Molly Fletcher will share insights from the incredibly competitive world of sports agents, and detail their connection to driving engagement, innovation, customer value and success in today’s business world.
Throughout the week, attendees will have the opportunity to engage in a variety of interactive sessions that cover industry trends and strategies, the path from vision to execution, the power of analytics, understanding and maximizing technology, and business applications and success stories. Key themes include: Customer Engagement, Employee Engagement and Productivity, Improving Operational Efficiency, From Analytics to Action, Navigating Digital Transformation, Trends and Strategies, Understanding and Maximizing Technology, and Solutions in Action.
With solutions that span the enterprise—from workforce optimization and engagement management, to customer analytics, and fraud and risk—this year’s Engage attendees will learn about the industry’s latest advancements and how contact centers, customer experience professionals, branch and back-office operations, as well as government and public sector organizations, are achieving their goals, meeting and exceeding customer expectations, and excelling in today’s omnichannel customer engagement environments. Sample sessions include:
Pre-Conference Workshops, Solutions Lounge and More
Other activities taking place include pre-conference workshops that focus on industry best practices and/or features of Verint’s solutions. These sessions provide hands-on learning in a small, interactive environment. Advanced registration is required.
In the Verint Customer Experience Zone, attendees will have an interactive environment where they can contribute directly to helping Verint in its focus on developing customers for life. This year’s newly featured Product Innovation Zone will showcase fresh product ideas and add customer feedback into future innovations. Additionally, the Solutions Lounge will provide the chance to “test drive” new and advanced solutions, meet face-to-face with technical experts, and exchange ideas with other organizations, as well as Verint partners.
Attendees are invited to share their thoughts and takeaways throughout the conference via social media, using the hashtag #Verint16.
About Engage 2016
The Verint Engage global customer conference is dedicated to exploring the drive toward customer engagement optimization; the critical roles an organization’s contact center, branch and back-office operations departments play in shaping the customer experience; the opportunities and challenges the industry holds; and key trends and practices for achieving business goals and competitive advantage. To register and learn more, visit www.verint.com/customerconference.