Engagement Management Solutions to Support Omnichannel Customer Service Environments in Brazil by Enriching Customer and Employee Interactions

SAO PAULO and MELVILLE, N.Y., September 1, 2015Verint® Systems Inc. (NASDAQ: VRNT) today announced the availability of the Portuguese language version of its engagement management solutions.

Verint Engagement Management is comprised of customer service capabilities (acquired via KANA® Software) that include employee desktop, case management, email management, knowledge management, live chat, advanced co-browse, web self-service and more. This solution set, part of the broader Verint Customer Engagement Optimization portfolio, also includes advanced offerings for customer analytics and workforce optimization.