Multichannel Citizen Engagement Functionality Yields Operational Savings of AU $18 Million Annually

SYDNEY and MELVILLE, N.Y., 10 March 2015KANA® Software, A Verint® Company (NASDAQ: VRNT), today announced that Policelink—a division of the Queensland Police Service—has been presented with its “Channel Shift Champion” award, recognising customer engagement impact the organisation achieved by introducing new digital customer service channels.