Verint Receives Top Customer Satisfaction Rankings for Current Product and Implementation; Cited as a Leader for Overall Vendor Satisfaction
MELVILLE, N.Y., November 2, 2015 – Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has been recognized as a leader for enterprise feedback management software in DMG Consulting LLC’s2015-2016 Enterprise Feedback Management Product and Market report. DMG’s research analyzed vendor solutions, implementation processes and customer ratings across comprehensive product and vendor criteria.
In its analysis, DMG cited Verint Enterprise Feedback Management™ (EFM) as having the largest estimated customer base among vendors it evaluated, and for achieving the top customer satisfaction scores for current product and implementation, while also being a leader in overall vendor satisfaction. Additional leadership highlights include:
When considering the voice of the employee, Donna Fluss, president, DMG Consulting notes: “Undoubtedly, this could help to improve employee satisfaction and retention, but if it’s done properly, it will also have a positive impact on customer satisfaction and the bottom line, as engaged and empowered employees are eager to take ownership and do what it takes to resolve customer issues and keep customers happy.”
Verint Enterprise Feedback Management helps organizations capture, analyze and act on customer and employee feedback, using these insights to optimize customer engagement. The flexible, scalable solution includes: multichannel surveying for capturing customer input across phone, email, Web, SMS, and mobile channels; panel management for customer survey groups; advanced case management to open cases automatically based on survey responses; real-time analytics, dashboards, and reporting to help users quickly understand customer sentiment, trends and share information across the enterprise.
For more information about Verint Enterprise Feedback Management, visit www.verint.com.