Actionable Intelligence Solutions from Verint to Help Drive Down Customer Wait Times and Increase Operational Efficiency Across Branch and Contact Center Operations
MELVILLE, N.Y., June 16, 2015 – Verint® Systems Inc. (NASDAQ: VRNT) today announced that a leading international telecommunications operator extended its investment in Verint solutions and is now implementing these technologies to help optimize customer engagement. The organization will leverage the software to help decrease customer wait times and better balance workload and staffing across its branch locations.
Upon completion of its current implementation and rollout, the branch recording and workforce management software1 from Verint will help this telecom organization forecast demand and staffing requirements to create more accurate schedules for each retail branch location. This not only helps its branches meet service-level goals more effectively, but also enables them to gain a deeper understanding of employee performance, branch operations and the overall customer experience.
With the ability to record branch interactions, the organization will have more opportunities for employee coaching and the ability to more effectively gauge quality and sales effectiveness. By centralizing interaction branch recordings with its contact center operations, it can also retrieve recordings as needed for compliance and regulatory requirements. This not only helps drive operational effectiveness, but also reduces liability and expedites dispute resolution.
Verint Branch Audio Recording™ is a scalable, robust solution that can capture face-to-face interactions between employees and customers at distributed retail locations. Verint Branch Workforce Optimization™ is a comprehensive suite of software and services that provides an unprecedented level of visibility into customer service processes, workforce scheduling, productivity and performance, and customer intelligence, designed specifically for networks of brick-and-mortar locations.
1The Verint branch recording and workforce management solutions were purchased in late 2014.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
1 Accenture Consulting, “Compliance: Dare to be Different, 2017 Compliance Risk Study”
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2018, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2018, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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Amy Curry Alan Roden
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