Deployment to Drive Enhanced Citizen Service, Case Management, Staff Efficiency and Critical Decision Making in CharMeck 311 Call Center

MELVILLE, N.Y., September 23, 2015Verint® Systems Inc. (NASDAQ: VRNT) today announced that the City of Charlotte, N.C. is implementing its Verint® Engagement Management for government to enhance citizen service in its 3-1-1 call center, known as CharMeck 311.

CharMeck 311 is the City of Charlotte and Mecklenburg County’s citizen service and information line for city and county services. An existing user of Verint’s workforce optimization software, the addition of engagement management will help support citizen engagement, service case management and resolution. It will help provide support for critical decision making and empowering call center agents with access to an extensive knowledge base, real-time reporting, and integration to critical back-end information systems.