Verint’s Customer Engagement Optimization Solutions Recognized for Helping Organizations Become More Customer-Centric
MELVILLE, N.Y., May 8, 2014 – Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received the “2014 Customer Experience Vendor Excellence Award” from Temkin Group, a customer experience research and consulting firm. Temkin Group created the program to recognize companies that provide products and services designed to help businesses significantly improve the customer experience.
Verint’s Customer Engagement Optimization solutions provide organizations with the tools they need to optimize their workforces, improve business processes, and enrich customer interactions by:
The Temkin Group awards were judged by five industry experts who evaluate the nominees’ capabilities, success metrics and client case studies. The scoring also includes direct feedback from clients.
“Congratulations to Verint for being selected as one of this year’s winners,” says Bruce Temkin, CX Transformist and Managing Partner of Temkin Group. “We had a fabulous set of nominees, and it’s great to see so many excellent vendors helping companies raise the bar on customer experience.”
About Temkin Group
Temkin Group (www.temkingroup.com) is widely recognized as a leading customer experience research and consulting firm. Many of the world’s largest brands rely on its insights and advice to steer their transformational journeys. Temkin Group combines customer experience thought leadership with a deep understanding of the dynamics of organizations to help accelerate results. For more information about the Customer Experience Vendors Excellence Awards, visit the Customer Experience Matters blog at ExperienceMatters.wordpress.com.