KANA Customer Service Suite Cited for Bringing Knowledge Management to New Level; Business Administrative Interface Cited for Well-Packaged Design Environment

SUNNYVALE, Calif. and MELVILLE, N.Y. March 31, 2014KANA Software, a Verint® Company (NASDAQ: VRNT), today announced that it has been named a Leader in Forrester Research, Inc.'s The Forrester Wave™: Dynamic Case Management (DCM), Q1 2014 report published March 28th.

Forrester included vendors in its assessment that demonstrate innovative approaches to dynamic case management, and are often discussed in client inquiries and appear on client vendor selection shortlists. KANA was among 13 software providers that the firm analyzed in its research.