Carenet Healthcare Services Implementing KANA Enterprise to Help Revolutionize Its Member Engagement Strategy

Global Provider of Healthcare Services Adds Omnichannel Agent, Knowledge Management and Case Management Capabilities to Support Exceptional Member Care

SUNNYVALE, Calif. and MELVILLE, N.Y., November 3, 2014 —KANA® Software, A Verint® Company (NASDAQ: VRNT), today announced that Carenet Healthcare Services is implementing KANA Enterprise as a key solution for providing the next level of customer relationship management for its clients. Carenet delivers personalized care management and engagement solutions for a prestigious portfolio of national healthcare organizations, including commercial health plans, hospital systems, employer groups, the U.S. Military, and Medicare and Medicaid plans.