Transforming CX: Harness Automation & AI for Proven ROI and Operational Excellence

Available On-demand

It’s tough out there in the CX space – customer demands are growing faster than your budget and resources, but you still need to deliver the level of service they expect. To keep up with demand, organisations are turning to AI and CX Automation, and enjoying unrivalled CX potential that delivers enterprise-wide benefits.

Artificial Intelligence is continuing to make headlines, sparking a lot of interest across various sectors, with huge amounts of intrigue generated by AI. Many organisations are considering how they go beyond the chatter to best take advantage of the rapid innovations we are seeing.

• How can brands maximise CX with the latest AI, embracing innovation to move beyond the hype?
• How can a hybrid workforce of specialised bots and agents help close the gap between customer expectations and resources?
• How do we maintain valuable customer relationships when automation becomes a driving factor in customer engagement?
• How do we ensure we are prioritising security, ethics, and responsible use of AI while meeting goals, driving innovation, and leading the way in CX?

In this session, we will explore how organisations successfully move forward into delivering real business value for their operations using Artificial Intelligence models – with the joint outcomes of delivering both improvements in CX and driving operational efficiencies.

Speakers

Alan Gates
Director Solutions Consulting UK & Ireland, Verint

Steve Roberts
Director Ireland, Verint