Best Practices to Make Every Agent Your Best Agent

The performance of contact center agents fluctuates, resulting in unpredictable business outcomes and an uneven customer experience. In this session Verint’s own Nicole Nevulis, Senior Director, Global Go-To-Market Strategy, and Trent Isaacs, Senior Director, Go-to-Market-Real Time Work, discuss the art of transforming every agent into a star performer. You will:

Discover expert strategies to equip your agents with the tools they need to excel, ensuring seamless interactions and exceptional service delivery
Gain invaluable insights on how to accurately gauge, enhance and retain top agents
Best ways to accurately measure and improve agent performance

Watch now on-demand to hear real-world customer success stories and actionable tips that will improve the quality, performance, and efficiency of your contact center operations.

Speakers

nicole-nevulis

Nicole Nevulis

Senior Director, Global Go-To-Market Strategy

Verint

Trent Isaacs

Senior Director, Go-to-Market-Real Time Work

Verint

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