Park Plaza Riverbank, London
Wednesday 25th March 2026
Join us for the highly anticipated return of Engage on the Road, UK & Ireland – at this perfectly appointed central London location for all things inspirational on the bank of the River Thames. This event is designed for Verint customers and chief customer engagement, transformational and contact centre executives interested in customer automation and engagement technologies that drive faster, stronger and measurable outcomes and organisational success.
What to Expect
- Engaging Sessions: Join our CX specialists as they share their insights, experiences, and innovative ideas on delivering value
- Customer Success Stories: Hear first-hand how Verint customers have achieved incredible transformations – from increased sales & satisfaction scores, to decreased costs and escalations. Whether you’re seeking the inside track on small and speedy implementations that have led to mighty results or a proof of concept for large-scale, 3000 agent plus transformations that have provided a catalyst for super-charged organisational performance – our customer case studies will shine a way forward.
- An Agenda Tailored to You: We all know a day out of the office is a big investment of time – so we’ll ensure you have the pick of sessions that are meaningful to you and your future strategic aspirations.
- Networking Post Conference Drinks: Don’t miss this opportunity to connect, learn, and transform your CX strategies. Your chance to have a quiet and valuable word with our speakers in person.
Introducing our Inspirational Key-Note Speaker
John Sanei
The World's Top 5 Futurist, 6x Best-selling Author, Keynote Speaker on AI and the Adaptable IntelligenceTM FrameworkJohn Sanei is ranked as the World’s Top 5 Futurist. He is an international keynote speaker on A.I and the creator of the Adaptable IntelligenceTM Framework. With 11 books to his name, 6 of them bestsellers, John helps Fortune 100 companies, governments, and royal families around the world rethink the future and successfully navigate the ongoing, rapidly changing landscape.
John Sanei’s session is called “AI Frontiers: Optimising Decision-Making for Leaders for the Future.”
In our keynote’s words – this is what you can expect: “This talk focuses on two very clear things: How are you elevating and evolving the way you make decisions about the future? You see the brain that we have currently is making decisions based on efficiency/ profitability – not expansion, experimentation and brand-new frontiers. And in order for us to do that, I would encourage you to consider the advice of Einstein who said: ‘You cannot solve a problem from the same level of awareness that created it.’ This means the question we have to ask ourselves as leaders is not ‘do I have to increase my intelligence?’ The answer is instead – that we need to increase and evolve our awareness. During my session I will unpack decision making when it comes to AI and strategy and also the human evolution that’s required to start to look at the world in brand new ways.”
Agenda
09:15 Registration & welcome coffee
09:40 Welcome and housekeeping
09:45 A.I. Frontiers for Leaders: Optimising Decision-making in changing Business Landscapes
In this keynote John Sanei simplifies the complexities of A.I, empowering leaders to assess how much—or how little—they’re leveraging its capabilities. Whether optimising existing processes, transforming customer experiences, or pioneering entirely new industries—this session challenges leaders to adopt A.I as both a tool and a lens for bold, future-focused decisions.
10:15 Achieving Stronger, Faster, Measurable Outcomes.
In a world where exceptional customer experience is a competitive differentiator, CX leaders must rethink how they engage with customers—without simply adding more staff. This session from Steve Bell will help you discover how to accelerate automation, reduce costs, and deliver real CX impact—right now. In a world where 95% of AI implementation fails, discover how to be part of the 5% that delivers significant value.
11:05 Networking Break
11:25 Customer Case Study Presentations: Driving value & ROI quickly, effectively and with impact.
13:05 Lunch
14:05 Redefine the Future of Your Customer Engagement – Simply, Easily, Effectively
The AI landscape is undergoing a seismic shift. This session explores how generative AI and large language models (LLMs) are redefining self-service – from rigid, intent-based tech stacks to dynamic, prompt-driven agents. Verint IVA is fast to deploy and easy to expand, increasing your self-service team capacity by upgrading your existing IVR to a voice intelligent virtual assistant – with no changes required to your existing ecosystem. Join this cutting-edge exploration of the future of Agentic AI in CX.
14.20 Break Out Sessions: From WFM to CX Automation, Knowledge to Business Analytics – you’ll be able to attend the break-out that interests you.
15:20 Coffee Break
15:45 Customer Case Study Presentations: Learn, discover, be inspired.
17:00 Wrap-Up & After Event Drinks
Location
Park Plaza London Riverbank
18 Albert Embankment, London SE1 7TJ
In the heart of London, the Park Plaza Riverbank offers a premium conference experience. Easy to get to on the South Bank of the River Thames whether you’re flying in or taking the train or tube, it’s just a 15 minute walk from Waterloo Station (Mainline, Northern, Jubilee, Bakerloo Lines) and Westminster (Jubilee, District & Circle Line) or 8 minutes from Vauxhall (Mainline, Victoria). With incredible views of some of London’s greatest sights (not to mention our demos in the conference suite), you’ll enjoy plenty of space to network across the day including lunchtime and into the evening for post-event drinks where you can catch-up and gain more intel from our speakers.
Registration
Earlybird complimentary registration has opened up for Verint customers first. Partner registration will open a little later in the year.
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Thank You
Thanks for your interest in our event. We’ve received your registration and will be in touch shortly to confirm your spot and provide more details about the event.