CX Automation, Powered by Verint Platform
Discover Verint’s products, solutions, and AI agents that help you manage modern customer experiences. Built to work with your existing ecosystem, they can help you increase revenue, reduce costs, reduce agent attrition, and reduce customer churn.
Workforce Engagement
Optimize the efficiency, compliance, quality, and experience of your hybrid workforce across every touchpoint.
Appointment Booking
Increase conversion for your in-store services by making it easy for customers to book appointments from any channel.
Automated Quality Management
Is your quality management program working? Screening a small percentage of calls may leave non-compliant interactions hidden, and risk fines, lost business or worse. Verint can help.
Branch Workforce Management and Customer Engagement
Allocate branch staff to meet your efficiency, sales, and customer service goals. See how Verint Workforce Management for Branch solutions enable you to build adaptable branch capacity plans that support evolving branch operating models.
Calabrio ONE
Empower agents, wow your customers, and increase your contact center efficiency.
Calabrio Workforce Management
Unlock the full potential of your people with Calabrio WFM. Explore Calabrio WFM’s simple, effective tools for forecasting, scheduling, intraday, and more.
Interviewing Bot
What if you could predict which candidates would be successful and onboard them quickly? Verint Interviewing Bot speeds up the hiring process and helps you find the right employees.
Operations Manager
Ensure the right work is done at the right time to meet end-to-end service and quality goals.
Performance Management
Capture and aggregate data across multiple systems while providing a unified framework for efficiently tracking, managing, and improving both individual and organizational performance.
QM Intelligence
Score up to 100% of interactions with 99%+ AI accuracy in most instances. Enable auto QA for faster coaching and better CX.
TimeFlex Bot
A radically better way for agents to manage their own schedules while balancing the needs of the business AND your customers.
Workforce Management Solutions & WFM Software
Powerful workforce management software improves both the customer and the employee experience while helping your organization achieve its goals.
Workforce Intelligence
Workforce Intelligence gives supervisors and WFM analysts AI insights and real-time alerts to optimize staffing, automate tasks, and meet SLAs.
CX Analytics
Turn CX data into insights in minutes to improve CX, lower costs and increase revenue.
Conversation Intelligence Software
Capture and analyze customer interactions to surface insights that improve agent performance, CX & business outcomes.
CX Intelligence
Use AI to turn customer conversations into faster, validated insights across voice and digital channels.
Desktop and Process Analytics
Capture employee desktop activity to improve employee productivity and capacity, help ensure quality and compliance, and streamline processes.
Desktop Intelligence
Gain complete visibility into contact center and back-office desktop activity – automatically, with no triggers or configuration required.
Exact Transcription Bot
Discover why Verint Exact Transcription Bot is key for deriving value from your speech analytics, quality management, and generative AI projects.
Genie Bot
Supercharge analyst capacity with Generative AI. Break through bottlenecks, with AI call analysis — dramatically reducing time to insights and delivering AI business outcomes now.
Speech Analytics
Verint Speech Analytics is the most-used and highest-rated speech analytics application on the market. Learn how to get more insights out of every interaction
Text Analytics
Extract actionable business insights from unstructured data across web chat, email, social media, and call notes to drive an enhanced insight into your customer experience (CX).
Voice of the Customer
Unify, analyze, and act on direct, indirect, and inferred feedback. Improve enterprise-wide engagement and drive successful CX.
AI Agents and Agent Assist
Seamless orchestration of humans and AI agents to automate, assist, and resolve interactions across channels.
Agent Virtual Assistant
Automate agents’ tasks with self-service flows to increase capacity and deliver better customer outcomes.
Agentic Coaching
Connect contact center agents with live agentic AI-powered assistance to create a better customer experience.
Call Risk Scoring Bot
Detect fraudulent behavior in your IVR before fraudsters can social engineer your agents and long before the fraud event takes place.
Callback Solution
Learn how you can elevate CX, manage volume spikes, and lower abandonment rates by integrating the power of callbacks into your contact center with Verint Callback.
Case Management
Verint Case Management combines process automation, business rules, knowledge management and decision-making support to transform customer service.
Channel Automation
Unify customer interactions across voice & digital channels in a single agent desktop.
Coaching Bot
Give your employees the answers and guidance they need – when they need it.
Conversational AI Agents
Verint Conversational AI Agents automate voice and digital interactions, listening, understanding, and acting to fully resolve customer needs.
Knowledge Automation Bot
Discover how you can use knowledge management automation to deliver the right knowledge at the right time.
Knowledge Management
Consumer patience for the wrong answer is non-existent. Deliver accurate information in an instant.
Smart Transfer Bot
Bridge self-service and assisted service, significantly reducing call times.
Verint Community
Empower customers, partners and employees with a flexible, customizable community and self-service tools that can drive real business value: better engagement, lower support costs and higher sales.
Verint Messaging
Provide a continuous conversation between consumers and your brand. Solution centers around real-time private messaging apps like WhatsApp, Facebook Messenger, and Apple Messages for Business.
Wrap Up Bot
The Wrap Up Bot uses generative AI to summarize interactions between customers and agents, dramatically reducing after-call work.
CX Data Hub
Unify customer engagement data across the enterprise to give your AI and analytics a trusted foundation for every CX decision.
Data Insights Bot
Understand your engagement data and turn numbers into information. Break down data silos, consolidate data from multiple data points, facilitate informed decision-making and boost customer satisfaction with a single tool.
Enterprise Recording with Engagement Data Management
Discover how Verint recording solutions let you capture, ingest, aggregate, and manage interaction data across all voice and digital channels.
PII Redaction Bot
Automatically detect and redact sensitive personal identifiable information (PII) from customer interactions. Ensure compliance and build customer trust.
Recording for Public Safety
Record, archive and retrieve interactions across multiple channels, reconstruct incidents, and comply with emerging standards for digital emergency communications services (including Next-Generation 911) and public safety radio systems.
Verint CX Data Hub
Make all of your interaction and experience data available across the enterprise in a unified and cohesive way.
Industry Solutions
Protect your organizations with purpose-built compliance, fraud, and security capabilities designed for the demands of regulated industries.
Fraud and Security Solutions
The numbers speak for themselves. We have over two decades of experience serving over 2,500 banks and credit unions. And, 7 out of the top 10 U.S. banks have deployed Verint Fraud and Security Solutions.
Verint for Financial Compliance
Transform your compliance operations and confidently navigate through financial services and trading regulations.