Cognizant Elevates CX for One of the World’s Largest Athletic Footwear and Apparel Brands

By: Rob Lamoureux
Man on couch smiling looking at his smartphone

Read how best-of-breed Verint Open CCaaS solutions empowered Cognizant with CX automation to optimize an athletic footwear and apparel brand’s customer interactions, improve operational efficiency, and elevate the standards of quality and compliance. Cognizant is a global leader in helping clients navigate the ever-evolving landscape of the business world.

Implementing Verint Speech Analytics and Verint Automated Quality Management, the leading IT consultancy and outsourcer improved the brand’s average handle time by 15%, reduced disconnected calls by 10% and short calls by 13%, and saved the company $50,000 within the first three months alone by decreasing short calls.

Read the customer case study.

Robert Lamoureux

Rob Lamoureux is Senior Director, Global Customer Advocacy at Verint with 25+ years of enabling and energizing sales and marketing. He is well versed in orchestrating integrated, multimedia marketing, communications, customer advocacy, and customer success programs that propel brand awareness, accelerate customer demand, retain customer loyalty, and increase sales on a national and global scale. He combines expertise in strategic market planning, organizational leadership, and project management with strong qualifications in campaign program design, new product and service rollout, market launch, and customer experience.

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