GTA Hosted Contact Center
As a GTA/State of Georgia strategic partner since 2014, Verint is pleased to be one of the approved vendors for Hosted Contact Center Services.
About Verint
Verint helps organizations adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale. Our solutions help iconic brands and state governments close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap helps them build lasting relationships with customers and drive real business results.
While innovation has always been a cornerstone of our partnership, we are excited to further discuss the latest technologies that will advance the State’s business goals and objectives. Our approach to innovation, our solutions portfolio that spans the customer journey, and our dedication to robust analytics and the transformation of such into true actionable intelligence makes Verint a key strategic partner of choice and one you can trust into the future.
Consider the following as proof points:
Verint Technology Landscape
• ~700 call center agent seats
• ~425 Workforce Optimization seats
• ~ 9 agencies supported
• 13 million+ calls processed per year
Platform
• More than 60 million caller minutes transacted per year, most of which are tied to mission critical at scale applications
• Average self-service automation rates as high as 70%
• Facilitated rapid “Work From Home” environment during COVID
• Platform capacity engineered to seamlessly handle the spike in traffic during COVID
Partnership
• Strategic Partner since 2014
• Dedicated GTA/State team
• Domain knowledge of State of Georgia’s “mission critical at scale” environments
For more information, please contact
Bryan Baxter
Mobile: 214 718 2177
Copy of the GTA Agreement can be found at the following link: