Voice of the Customer
Go from listening to action by capturing the full spectrum of customer feedback across channels.
Enterprise Customer Experience Software
Verint Enterprise Customer Experience (CX)
Combine all consumer and contact center data make strategic, data-driven decisions that improve engagement, reduce effort, and increase revenue.
AI Business Outcomes from Verint Customers
$37M Increase in Revenue
A retailer improved conversions and revenue by analyzing unstructured customer feedback.
AI business outcomes from Verint customers
All Your CX Data in One Place
Verint CX Data Hub brings together all customer data, in all formats, from every touchpoint across the organization.
Understand Your Customers and Employees
Use AI to elevate the experiences your business delivers by analyzing – and uncovering – deeper insights for better strategic decision making.
Automate the Right Actions in Real-Time
Harness enterprise-wide insights for real-time actions that build customer loyalty and satisfaction through exceptional experiences.
Match customer signals with real-time actions
Unified CX Data Hub
Unify all VOC data in one place for a connected view of meaningful customer experience and employee experience insights.
Unified survey and contact center data will transform your enterprise into a data-driven organization and take in-the-moment action that elevates CX.
Automated Real-Time Actions
Take AI-driven actions based on CX insight to orchestrate AI agents and humans to automate resolutions.
The proactive approach enables you to detect and resolve struggles in real-time, improving NPS and increasing revenue.
Listen, analyze and act with Verint Voice of the Customer
Listen everywhere: Collect experience data – from all sources – in all formats. Move beyond simple survey tools and transform your VOC program by collecting direct, indirect and inferred data across every channel.
Analyze deeper: Unify all your CX data sources, in a single customizable view. Bring together structured and unstructured customer data from across your organization and in-the-moment AI-powered behavioral insights.
Act faster: Prioritize action that makes an impact. Embed CX automation across your VoC program to mobilize insights in real-time and take a proactive approach to elevating customer experience.
Better in-person CX. Better ROI.
Collect, integrate, analyze and act on customer data to improve their physical customer experience, drive revenue and increase loyalty.
Deliver exceptional in-person CX
Use insights from VOC data to improve in-person CX, as well as create better connected journeys as part of an omnichannel strategy.
Make the right decisions at the right locations
Feed real-time, store-specific feedback into day-to-day operations and tap into easy to access analytics and data visualizations to drive improvements across locations.
Supercharge enterprise-wide performance
Use predictive modeling to isolate single customer interactions and support strategic decisions across store, operation and CRM teams to elevate CX.
Verint named a Leader in Voice of the Customer Analytics
Download the full report to discover why Verint Open Platform is setting the standard for customer experience intelligence and action.
CX Automation with Verint Open Platform
The Verint Open Platform is specifically designed to increase CX automation across your enterprise – delivering exceptional ROI. With unified data and industry-leading AI at its core, the comprehensive platform enables deeper data analysis and real-time automated actions that drive strong AI business outcomes.
Start from anywhere. Consider which of Verint’s VOC capabilities would have the largest positive impact on your organization, them seamlessly integrate it into your system and expand with other solutions once you start to see positive outcomes.
Related solutions
Web & Mobile
Elevate your website, mobile app and store performance by analyzing customer experiences and taking real-time action.
Genie Bot
Supercharge analyst capacity to deliver the insights you need to drive business outcomes.
Related resources
Contact us about Verint Enterprise Customer Experience today!
†Si nous vous connaissons grâce à notre annuaire d’entreprises, nous préremplirons le formulaire pour vous.
Ce site est protégé par reCAPTCHA et les Politiques de confidentialité et Conditions de service de Google s'appliquent.
Thank You
Thank you for your request. A Verint team member will follow up with you soon.
Frequently asked questions
Enterprise customer experience (CX) is the practice of measuring and improving every interaction customers have with a large organization, across digital channels, contact centers, and in-person locations. It requires unifying feedback and interaction data from many business units so CX leaders can spot trends, prioritize fixes, and act consistently at scale.
Enterprise feedback management (EFM) is the process and software used to collect, analyze, and act on customer and employee feedback across an entire organization. EFM centralizes surveys, digital feedback, and contact center insights so teams can route issues, close the loop with customers, and track metrics like NPS company-wide.
Verint Enterprise CX brings survey, digital, in-person, and contact center data into a unified CX data hub, giving CX and contact center leaders one connected view of customer and employee experience. AI-powered predictive models surface insights, and automated real-time actions orchestrate AI agents and humans to resolve issues.
A standard VOC program often focuses on surveys in one channel or business unit. Enterprise customer experience management connects VOC with contact center, digital, and in-person data across the whole organization, then uses AI and automation to act on insights in real time, improving NPS, reducing effort, and increasing revenue.