Verint Inspire Awards 2024

verint Inspire Awards 2024 The Snow Ball logo

The countdown is on for the 2024 Verint Inspire Awards ceremony! This year, we’re delighted to be celebrating our trailblazing winners at the Verint Snow Ball gala at Somerset House, London.

After our incredible winner line-up last year from all corners of EMEA, we are excited to take success to new heights again.

The Verint Inspire Awards 2024 celebrate our customers’ phenomenal achievements in the EMEA arena of EX and CX. The competition is fierce, and the rewards are great – and we’re thrilled to reveal the customers who have made the shortlist. We look forward to welcoming them and celebrating their phenomenal achievements at the ceremony.

The judges had a tough time in selecting the shortlist, and we were impressed with the quality and diversity of entries. See below for the full list of shortlisted customers – congratulations to all, and we cannot wait to celebrate and reveal the final winners on November 21st at Somerset House in London.

Verint Inspire Awards 2024: Shortlist

  • Best Augmented Workforce

    For companies showcasing the best of an augmented workforce where bots or automation and humans work seamlessly to deliver excellent CX and customer journeys, whilst enhancing the agent experience.

    This can also include creative operational setups to overcome peaks in work, working with BPOs for example.

    Shortlisted Entries:

    • Capita Life & Pensions
    • Capita Southern Water
    • Flutter UK&I
    • Securex
    • Confidential Candidate
    • Tryg
    +
  • Innovating with AI & Analytics

    Recognising the organisations who analyse, learn and innovate based on their customers’ experiences with the help of Verint Analytics and AI.

    Shortlisted Entries:

    • Allied Irish Bank
    • Axa
    • Bank Dhofar
    • Confidential Candidate
    • Groupe Orange
    • Securitas Direct
    • Cygnific
    +
  • CX Automation Champion

    Recognising the innovative use of Verint CX Automation to deliver AI Business Outcomes using Verint solutions and bots, providing clear results against business metrics and elevating CX while lowering costs.

    Shortlisted Entries:

    • Capitec Bank
    • Securitas Direct
    • Confidential Candidate
    • Tryg
    +
  • Supercharged Self-Service

    For organisations using innovative approaches to empower customers to self-serve – this could include use of solutions like Verint Community, customer-facing automation/bots, Knowledge Management, and more. If you’re using Verint solutions to deliver innovative self-service in any way, this is the category for you.

    Shortlisted Entries:

    • ASDA Mobile
    • Cancer Research UK
    • HG Capital
    • Confidential Candidate
    • RWS
    +
  • Driving Digital First Engagement

    For creating customer journeys with a connected experience across your consumers’ digital and social channels of choice to create differentiated experiences at scale that drive customer loyalty.

    Shortlisted Entries:

    • Dienst Uitvoering Ondervijs
    • Confidential Candidate
    • NOS
    • RWS
    • Sheffield City Council
    • Trainline
    +
  • Excellence in Back Office

    For demonstrating significant improvements in Back Office operations which have led to efficiencies and enhancements that positively impact operational performance and the overall customer experience.

    Shortlisted Entries:

    • Capita Life & Pensions
    • Enedis
    • ING
    • Legal & General
    • Confidential Candidate
    +
  • Excellence in Regulatory Compliance

    To recognise the companies going far beyond “good enough” and cementing compliance and collaboration at the heart of their everyday actions and behaviours with a futureproof compliance strategy.

    Shortlisted Entries:

    • Confidential candidate
    • Axa
    • Capita Southern Water
    • First National Bank
    • ING
    +
  • Engaged Customer of the Year

    This award will be given to the most engaged customer who has demonstrated a strong implementation of Verint Solutions, engagement with Verint and other customers, and shares their story as an active Verint Elevate member.

    Shortlisted Entries:

    • Capitec Bank
    • Equiniti
    • First National Bank
    • Legal & General
    • Confidential Candidate
    +

Key dates

  • 16th of October 2024

    16th of October 2024 – The shortlist was announced, you can see all shortlisted customers under each category. If you cannot see your entry you have not opted in to Social on your entry form.

  • 21st of November 2024

    The Awards Dinner in London will take place on the 21st of November 2024.

Tickets

Every shortlisted entry receives 2 free tickets to the prestigious awards dinner. Additional tickets can be requested via the event registration form. All extra tickets will be waitlisted and guests will be contacted after the 27th of October.

Additional tickets are subject to availability (for customer entries only) and can be purchased at £350+VAT per ticket.

Partners will also receive 1 ticket for their customer’s entry. Partners with multiple customers entering will receive 1 ticket for each customer company that enters.

If you are shortlisted but cannot see your name

Candidates who have ticked the option not to be mentioned or have not filled in the social media option on their form will be listed as Confidential Candidate. If you wish to change your status please email events.emea@verint.com.

Participation is subject to Event Terms.

All personal data provided to Verint will be processed in accordance with the Verint Global Privacy Notice.