The Verint Awards in EMEA are now open for 2026 entries!

 

These awards honour Verint organisations that turn ambition into real-world achievements with the help of technology, navigating customer and agent needs with confidence, and delivering measurable outcomes that inspire.

Behind every successful entry is a clear vision, an understanding of organisational goals and the courage to navigate complexity. Shaped by people and clarity of purpose, through collaboration and forward-thinking, transformative vision, and tangible results, they will set this year’s CX game changers and innovators apart.

Every year, the competition is fierce, the venue is exclusive and the winning stories are truly remarkable. With 8 categories and up to 24 winners, this is an unrivalled opportunity to not only bring your story to life, but also achieve recognition and reward for your hard work and innovative projects.

We are looking forward to meeting this year’s visionaries and innovators! Take a look at last year’s celebration in our video for a taste of what to expect.

Submit your entry in 3 easy steps:

  • 1

    Schedule your 20 minute awards interview by emailing sabine.becker@verint.com

  • 2

    We’ll draft your entry based on your interview, then send it back to you for review

  • 3

    Enter the awards by submitting your finalized entry to events.emea@verint.com before the 1st of October 2026

Key Dates

🔷 1 May 2026 – Inspire Awards 2026 EMEA interviews open

🔷 18 September 2026 – Interviews close

🔷 1 October 2026 – Deadline to submit entries to events.emea@verint.com

🔷16 October 2026 – Shortlist Announcement

🔷19 November 2026 – Awards Evening in London, United Kingdom

Verint EMEA Inspire Awards Categories 2026

  • Excellence in Scaling CX

    This category recognizes organizations that launch CX initiatives with Verint solutions in one area and successfully expand them across business units, regions, or launch additional new Verint solutions over time - achieving repeatable, high-quality results. It celebrates teams that scale effectively, adapt to local needs, and continuously evolve their approach, embedding innovation into daily operations to drive sustained impact and long-term, continued success.

  • Extraordinary Results & AI Business Outcomes

    Recognizing customer experience initiatives with Verint solutions that deliver measurable business impact and strong ROI/KPI improvements. Examples include driving revenue growth, reducing costs, improving customer retention, and enhancing overall customer outcomes. These programs leverage CX Automation to shape experiences, guide teams, and consistently track and improve key performance indicators - demonstrating tangible, data-driven results that impact the bottom line.

  • Superior Quality and Compliance

    This category recognizes organizations who deliver high performance while upholding strong quality and regulatory standards. It celebrates the use of compliance solutions as well as agent-led quality, automated evaluations, and continuous coaching to drive improvement, aswell as the rapid implementation of effective compliance controls to reduce compliance risk. Examples of metrics could be reduced supervisor costs, improved quality scores or reduced compliance risk.

  • Augmented Workforce Excellence

    This category recognizes organizations that empower people by embedding AI and automation into workflows to elevate both agent and customer outcomes, leveraging tools such as knowledge systems, real-time guidance, and flexible workforce solutions. By enhancing the agent experience and focusing on high value interactions, and enabling smarter, more efficient work, they drive improvements in CSAT, customer retention, conversion, containment, and overall operational efficiency - delivering measurable business impact.

  • High Performance Channel Operations

    This category recognizes organizations redefining service by moving beyond phone-led models and channel silos to deliver holistic, cross-channel operational strategies. They orchestrate functions such as self-service, quality management, workforce management, analytics, and knowledge management across all customer touchpoints to drive efficiency, consistency, and scalability across organizational functions. By optimizing operations and enabling seamless experiences, they set a new standard for modern service excellence and empower customers to resolve issues effortlessly.

  • Powerful Operations beyond the Contact Centre

    Recognizing organizations that extend customer experience excellence beyond the contact center and across the enterprise – for example into back office and branch operations. These leaders elevate back-office performance beyond traditional efficiency, unlocking hidden capacity across functions through automation, optimized resource allocation, and streamlined processes. By integrating capabilities such as queue management and branch workforce management, they create seamless, end-to-end experiences.

  • Customer Engagement Advocate

    Recognizing customers who go the extra mile, this award celebrates visionary Verint users who deliver impactful solutions while elevating both industry and internal visibility for their projects. Acting as advocates within their organizations and beyond, they transform insights into compelling stories that guide decisions, connect contact center intelligence across the business, and shape better customer experiences.

  • Planning Innovators

    This category recognizes excellence in workforce planning and management, celebrating achievements across real-time and intra-day management, scheduling, forecasting, capacity planning, budgeting, and all areas of resource planning. It honors organizations’ driving impact and measurable outcomes in today’s complex environments - from contact centers to back office, field, retail, and multi-channel operations - demonstrating practical, hands-on excellence in planning to the highest standard.

Tickets

Every shortlisted entry receives 2 free customer tickets to the prestigious awards dinner.

Additional tickets are subject to availability (for customer entries only) and more details will be provided at shortlisting stage.

Partners will also receive 1 ticket for their customer’s entry. Partners with multiple customers entering will receive 1 ticket for each customer company that enters.

Additional Information

Candidates who have ticked the option on their entry form not to be mentioned, or who have not completed the social media section on the form, will be listed as Confidential Candidate. If you wish to amend your status, please email events.emea@verint.com.

For any other queries, please contact sabine.becker@verint.com.

How to Enter the 2026 Verint Inspire Awards

You can either enter via our interview process with our writer or download a form and complete your entry

  1. Schedule a brief 20-minute awards interview with our writer by emailing sabine.becker@verint.com. Interviews are held in English, German and French and are confidential.
  2. Our writer will prepare your entry based on the interview, and send it back to you for review.
  3. Approve and submit your finalized entry to events.emea@verint.com by October 1st 2026.

If you prefer to write the entry yourself, simply download the form, complete and submit your entry by sending it to events.emea@verint.com by October 1st 2026.

We are looking forward to celebrating your successes with you!

Download Entry Form

Participation is subject to Event Terms.

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