Case Studies

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Insurance

Aviva Increases NPS by 85% and Improves Compliance Using Verint Speech Analytics

Read how Aviva leveraged Verint Speech Analytics to reduce call volumes and cost, improve compliance, and increase customer satisfaction.

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Retail Video

Wayfair Cost-Effectively Scales Contact Center Workload with Verint

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BPO Video

Qualfon Enhances Employee and Customer Experience with Verint Workforce Management and MyVerint App

Why Customers Choose Verint

From global enterprises to fast-moving disruptors, top brands trust Verint to deliver increased capacity, operational efficiency, and reduced costs through AI-driven solutions that are proven, scalable, and secure.

85% containment rate

Volaris Airlines was looking for a way to deliver a great customer experience to its passengers while keeping operational costs down.

How Volaris uses Verint IVA to contain 85% of customer interactions

40% increase in agent productivity

Portugal’s leading telecommunications and technology provider has significantly improved customer service efficiency.

How NOS Increases NPS by 61% and Agent Productivity by 40%

96% of calls evaluated

Fiserv, a leading global fintech and payments company, elevates CX automation, improves efficiency, and reduces costs.

How Fiserv was able to go from evaluating 1% of calls, to 96%

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