Casos de estudio

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Healthcare Video

AXA Health Shaves 60 Seconds from AHT with AI-Powered Verint Platform

Read this case study to learn how The Verint Wrap Up Bot has reduced average handling time (AHT) in AXA Health by 60 seconds.

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Seguros Video

New York Life Realizes Big Savings with Verint Quality Bot

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Manufacturing Video

Analog Devices Drives Customer Engagement and Success with Verint Community

Por qué los clientes eligen Verint

Desde empresas internacionales hasta disruptores de rápido avance, las principales empresas confían en Verint para ofrecer una mayor capacidad, eficacia operativa y reducción de costes a través de soluciones basadas en IA que son probadas, escalables y seguras.

85% containment rate

Volaris Airlines was looking for a way to deliver a great customer experience to its passengers while keeping operational costs down.

How Volaris uses Verint IVA to contain 85% of customer interactions

40 % aumento en la productividad de los agentes

El proveedor líder de telecomunicaciones y tecnología de Portugal ha mejorado significativamente la eficiencia de su servicio de atención al cliente.

Cómo NOS aumenta el NPS en un 61 % y la productividad de los agentes en un 40 %

96% of calls evaluated

Fiserv, a leading global fintech and payments company, elevates CX automation, improves efficiency, and reduces costs.

How Fiserv was able to go from evaluating 1% of calls, to 96%

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    South Staffordshire Council Achieves 84 Percent Channel Shift with Verint

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    Outsourcing Provider Reduces Workforce Management Operations Time by 40 percent

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