Awards & Recognition
TrustRadius Top Rated: Voice Recognition - 2024
TrustRadius Top Rated: Conversation Intelligence - 2024
TrustRadius Top Rated: Transcription - 2024
TrustRadius Top Rated: Customer Engagement - 2024
TrustRadius Top Rated: Web Portal - 2024
TrustRadius Top Rated: Community - 2024
TrustRadius Top Rated: Workforce Management - 2024
TrustRadius Top Rated: Call Center Workforce Optimization - 2024
TrustRadius Top Rated: Customer Experience Management - 2024
TrustRadius Top Rated: Knowledge Management - 2024
Trust Radius - Top Rated - 2024
Top 100 Companies That Matter in Knowledge Management
Business Intelligence AI Excellence Award: Verint Da Vinci AI
Verint Makes CRN Partner Program Guide
Business Intelligence Customer Service Excellence Awards: Verint Open CCaaS Platform
Stevie Sales & Customer Service - Contact Center, New Version: Verint Da Vinci AI
G2 - Leader EMEA Enterprise - Social Customer Service - Spring 2024
G2 - Leader EMEA - Social Customer Service - Spring 2024
G2 - Easiest Setup Enterprise - Social Customer Service - Spring 2024
G2 - Leader - Enterprise Feedback Management - Spring 2024
G2 - Momentum Leader - Contact Center Workforce - Spring 2024
G2 - Leader Enterprise - Contact Center Workforce - Spring 2024
G2 - Easiest to Use Enterprise - Social Customer Service - Spring 2024
G2 - Fastest Implementation Enterprise - Social Customer Service - Spring 2024
G2 - Leader Enterprise Americas - Contact Center Workforce - Spring 2024
G2 - Leader - Contact Center Workforce - Spring 2024
G2 - Leader Americas - Contact Center Workforce - Spring 2024
G2 - Leader Mid-Market Americas - Contact Center Workforce - Spring 2024
G2 - Leader Mid-Market - Contact Center Workforce - Spring 2024
CUSTOMER Product of the Year – Verint TimeFlex Bot
CX Today Awards: Best Use of AI – Verint Open CCaaS Platform
CX Today Awards: Best Conversational Intelligence Solution – Verint IVA
2024 CRN Channel Chiefs – John Bourne
TrustRadius - Most Loved 2024 - Verint Knowledge Management
TrustRadius - Most Loved 2024 - Verint Speech Analytics
2023 UC Today Partner Awards – Best Customer Engagement Solution, Verint Open CCaaS
G2 - Leader Americas - Contact Center Workforce - Winter 2024
G2 - Leader - Contact Center Workforce - Winter 2024
G2 - Leader Mid-Market - Workforce Management - Winter 2024
G2 - Leader Mid-Market - Contact Center Workforce - Winter 2024
G2 - Leader Americas - Speech Analytics - Winter 2024
G2 - Leader Enterprise Americas - Speech Analytics - Winter 2024
G2 - Leader Enterprise - Workforce Management - Winter 2024
G2 - Leader Mid-Market Americas - Contact Center Workforce - Winter 2024
G2 - Leader Enterprise Americas - Contact Center Workforce - Winter 2024
G2 - Leader - Feedback Management - Winter 2024
G2 - Leader EMEA Enterprise - Social Customer Service - Winter 2024
G2 - Fastest Implementation Enterprise - Social Customer Service - Winter 2024
G2 - Easiest to Setup Enterprise - Social Customer Service - Winter 2024
G2 - Momentum Leader - Contact Center Workforce - Winter 2024
2023 CUSTOMER Contact Center as a Service (CCaaS) Products of the Year Award – Verint Open CCaaS Platform
TrustRadius - Best of - Community 2023
TrustRadius - Best Value for Price - Community 2023
TrustRadius - Best Feature Set - Community 2023
TrustRadius - Best Relationship - Community 2023
TrustRadius - Best of - Speech Analytics 2023
TrustRadius - Best Value for Price - Speech Analytics 2023
TrustRadius - Best Feature Set - Speech Analytics 2023
TrustRadius - Best Relationship - Speech Analytics 2023
TrustRadius - Best of - Workforce Management 2023
TrustRadius - Best Value for Price - Workforce Management 2023
TrustRadius - Best Feature Set - Workforce Management 2023
TrustRadius - Best Relationship - Workforce Management 2023
KMWorld Reader’s Choice Awards – Verint Knowledge Management, Best Customer Experience
2023 CUSTOMER Conversational AI Excellence Award – Verint Intelligent Virtual Assistant
TMC Labs CUSTOMER Innovation Award - Verint Da Vinci AI
G2 - Users Love Us - Speech Analytics - Fall 2023
Zoom Customer Experience/Customer Engagement ISV Connect Partner of the Year
G2 - Leader Enterprise - Speech Analytics - Fall 2023
G2 - Leader Americas - Speech Analytics - Fall 2023
G2 - Leader Enterprise Americas - Speech Analytics - Fall 2023
G2 - Easiest Setup Enterprise - Social Customer Service - Fall 2023
G2 - Fastest Implementation Enterprise - Social Customer Service - Fall 2023
G2 - Easiest to Use Enterprise - Social Customer Service - Fall 2023
G2 - Leader - Workforce Management - Fall 2023
G2 - Leader Mid-Market - Workforce Management - Fall 2023
G2 - Leader Mid-Market - Contact Center Workforce - Fall 2023
G2 - Leader Enterprise - Contact Center Workforce - Fall 2023
G2 - Leader - Contact Center Workforce - Fall 2023
G2 - Leader Americas - Contact Center Workforce - Fall 2023
G2 - Leader Mid-Market Americas - Contact Center Workforce - Fall 2023
G2 - Leader Enterprise Americas - Contact Center Workforce - Fall 2023
G2 - Leader Enterprise - Workforce Management - Fall 2023
G2 - Highest User Adoption - Workforce Management - Fall 2023
G2 - Users Love Us - Experience Management - Fall 2023
Verint Open CCaaS Platform: The Best Contact Center Infrastructure
Verint Da Vinci AI and Engagement Data Hub: The Best Contact Center Interaction Analytics
Verint Workforce Engagement: The Best Workforce Engagement Management
KMWorld Trend-Setting Products of 2023: Verint Knowledge Management
TrustRadius Best Value for Price Winter 2023
AI Breakthrough Awards – Verint Da Vinci AI Best Overall AI Platform Category
2023 CRM Top 100—Verint
KM AI 100 – Verint
2023 INTERNET TELEPHONY Friend of the Channel Award – Verint Partner Program
G2 - Easiest Setup Enterprise - Social Customer Service - Summer 2023
G2 - Highest User Adoption - Workforce Management - Summer 2023
G2 - Leader Mid-Market - Workforce Management - Summer 2023
G2 - Momentum Leader - Workforce Management - Summer 2023
G2 - Leader Enterprise - Workforce Management - Summer 2023
G2 - Fastest Implementation - Enterprise - Summer 2023
G2 - Easiest to do business with - enterprise - Summer 2023
G2 - Leader - Contact Center Workforce - Summer 2023
2023 Winter Best Value for Price
TrustRadius Best Workforce Management Software 2022
CRN Women of the Channel – Tiffany Hess and Lori Peterson, Verint
Top Rated: Knowledge Management - 2023
Top Rated: Web Portal - 2023
Top Rated: Customer Engagement - 2023
Top Rated: Community - 2023
Top Rated: Call Center Workforce Optimization - 2023
Top Rated: Workforce Management - 2023
TMC CUSTOMER Product of the Year—Verint Intelligent Interviewing
KMWorld 100 Companies That Matter in Knowledge Management 2023
Verint Makes LinkedIn’s 2023 Top Companies India List
Business Intelligence Customer Service Excellence Award – Verint Automated Quality Management, Technology of the Year
Leader: Performance Management - Spring 2023
Leader Mid-Market: Contact Center Workforce - Spring 2023
Leader: Workforce Management - Spring 2023
High Performer: Experience Management - Spring 2023
Users Love Us - Spring 2023
Highest User Adoption: Contact Center Workforce - Spring 2023
Leader Mid-Market: Workforce Management - Spring 2023
Leader Enterprise: Workforce Management - Spring 2023
Leader: Contact Center Workforce - Spring 2023
Fastest Implementation Enterprise: Social Customer Service - Spring 2023
Easiest to Use Enterprise: Social Customer Service - Spring 2023
Easiest Setup Enterprise: Social Customer Service - Spring 2023
A-Team Innovation Awards 2023: Verint Financial Compliance, Most innovative regulatory compliance monitoring/ management
Verint’s John Bourne Honored as a 2023 CRN Channel Chief
2023 Stevie Awards—Contact Center Solution: Verint Intelligent Interviewing
TrustRadius Best Relationship - Winter 2023
TrustRadius Best Feature Set - Winter 2023
G2 Leader Mid-Market: Workforce Management - Winter 2023
G2 Leader: Enterprise - Workforce Management- Winter 2023
G2 Highest User Adoption: Enterprise - Social Media Monitoring - Winter 2023
G2 Highest User Adoption: Enterprise - Social Customer Service - Winter 2023
G2 Fastest Implementation: Enterprise - Social Customer Service - Winter 2023
G2 Easiest To Use: Enterprise - Social Customer Service - Winter 2023
G2 Leader: Performance Management - Winter 2023
G2 High Performer: ExperienceManagement - Winter 2023
G2 High Performer: Session Replay - Fall 2022
G2 Leader: Performance Enterprise - Fall 2022
G2 Leader: Enterprise - Social Media Monitoring - Fall 2022
G2 Easiest to Use: Enterprise - Social Customer Service - Fall 2022
G2 Highest User Adoption Enterprise: Social Media Monitoring - Fall 2022
G2 Highest User Adoption Enterprise: Social Customer Service - Fall 2022
G2 Leader - Fall 2022
G2 Users Love Us - Fall 2022
G2 Highest User Adoption - Contact Center Workforce - Fall 2022
G2 Leader: Mid-Market - Workforce Management - Fall 2022
G2 Leader Enterprise: Workforce Management - Fall 2022
KMWorld Readers’ Choice Awards: Verint Text and Interaction Analytics, Best Text Analytics and NLP
Celia Fleischaker Among The 101 Top Marketing Influencers of 2022 – CMO Huddles
Verint Workforce Management Receives Top Ratings from TrustRadius
CUSTOMER Magazine 2nd Annual Voice Technology Excellence Awards—Verint Conversational AI
12 Badges in G2's Fall 2022 Report
KMWorld Trend Setting Products of 2022
The 2022 CRM Industry Leader Awards: The Best Workforce Optimization/Engagement Management (WFO/WEM)
The 2022 CRM Industry Leader Awards: The Best Contact Center Interaction Analytics
2022 UC Awards: Verint Financial Compliance
2022 CRM Top 100
2022 KMWorld AI 50
AI Breakthrough Awards: Verint Conversational AI
TMC CRM Excellence Award: Verint Customer Cloud Platform
KMWorld 100 Companies That Matter in Knowledge Management 2022
Business Intelligence Customer Service Excellence: Verint Customer Engagement Cloud Platform/Technology of the Year
Business Intelligence AI Excellence: Verint Intelligent Virtual Assistant
TMC Customer Product of the Year – Verint Real-Time Agent Assist
2022 CRM Watchlist Winner
Stevie Awards: Sales & Customer Service, Contact Center Solution
Best Text Analytics and NLP—Verint Text Analytics
KMWorld Trend-Setting Products of 2021—Verint Customer Engagement Cloud Platform
CX Today: Top Speech Analytics Solutions. IT Media
KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021
2021 AI Breakthrough Awards Best Virtual Agent Solution: Verint IVA Professional (Pro) Package
2021 Globee Customer Sales and Service World Awards Best New Product or Service for Contact Center: Verint Workforce Engagement Cloud–GOLD WINNER
2021 Globee Customer Sales and Service World Awards Best New Product or Service for Customer Service: Verint Knowledge Management–GOLD WINNER
2021 Globee Customer Sales and Service World Awards Business Intelligence Solution: Verint Engagement Data Management–GOLD WINNER
Verint Financial Compliance: Best Trading Infrastructure Monitoring Platform, TradingTech Insights Awards
TMCnet CRM Excellence Award – Verint Workforce Engagement
Microsoft Certified Microsoft Teams Recording Solution
Verint Financial Compliance — Best Sell-Side Compliance Product
Verint IVA—Natural Language Processing
2021 CUSTOMER Product of the Year Award: Verint Customer Engagement Platform
2021 KMWorld Top 100 Companies that Matter IT Media
2021 Stevie Awards – Customer Service Solutions Technology Partner of the Year—Bronze Stevie
Buy-Side Technology Awards 2020 Best buy-side compliance product – trading: Verint Financial Compliance
KMWorld Readers’ Choice Awards Best Help Center Automation: Verint Contact Center Desktop and Process Analytics
KMWorld Readers’ Choice Awards Best Text Analytics and NLP: Verint Text Analytics
KMWorld Readers’ Choice Awards Best Customer Experience and Support: Verint Knowledge Management
Central Banking 2020 Fintech & Regtech Global Awards – Data Management Partner for Regulatory Compliance
CIO Review Most Promising CEM Solution Provider
Cloud Computing/SaaS Product or Service for Contact Center GOLD WINNER Verint | Melville, NY USA | Verint Virtual Assistant|
Cloud Computing/SaaS Product or Service for Contact Center SILVER WINNER Verint | Melville, NY USA | Verint Workforce Management|
Interactive Voice Response Solution GOLD WINNER Verint | Melville, NY USA | Verint Voice Self-Service |
KMWorld Trend-Setting Products of 2020 IT Media
CRM Magazine WFO and Analytics Industry Leader IT Media
Analytics Insights Top 10 Speech Recognition Companies to Watch In 2020
2020 AI Breakthrough Awards: Best AI-Based Solution – Customer Service
2020 CCW Excellence Awards: Automation Solution of the Year
Destination CRM: The 2020 CRM Top 100 Companies in Customer Service, Marketing and Sales
TMC CRM Excellence Award IT Media
KMWorld AI 50 Award IT Media
2020 Speech Technology People’s Choice Awards: AI / Machine Learning / Natural Language
2020 Speech Technology People’s Choice Awards: Chatbots
2020 Speech Technology People’s Choice Awards: IVR
2020 Speech Technology People’s Choice Awards: Speech Analytics
2020 Speech Technology People’s Choice Awards: Speech to Text
2020 Business Intelligence Excellence in Customer Service Awards
2020 CRM Watchlist – Winner IT Media
Stevie Awards – Best Customer Engagement—Silver Stevie
Stevie Awards- Customer Service Solutions Technology Partner of the Year—Bronze Stevie
CUSTOMER Product of the Year Awards IT Media
16th Annual Info Security Product Guide’s 2020 Global Excellence Awards—Gold Winner
KMWorld 100 Companies That Matter in Knowledge Management 2020
2019 CUSTOMER Workforce Optimization Innovation Award
Verint Named Winner in TMCnet CUSTOMER Magazine 2019 Contact Center Technology Award
2019 CX Impact Award Winners—Outstanding Providers: Rob Lamoureux
Verint Named Winner of KMWorld Promise Award IT Media
Verint Transversal/Sainsbury’s Argos Named Best CX Transformation Through Technology Partnership/ CCA Excellence Awards
WatersTechnology Best Buy-Side Compliance Product – Trading: Verint Financial Compliance named Winner
For Six Years Running, Verint Named in IDC FinTech’s Top 25 Financial Technology Providers
Info Security Product Guide Awards—Innovation in Cloud Security
Verint Speech Analytics Named Winner of the Consumidor Moderno Award for Customer Service Excellence in Brazil
Premio Conarec 2019—Best Speech Analytics System
2019 CRM Watchlist Winner IT Media
RegTech Insight Awards 2019—Best Vendor Solution for Managing Conduct Risk, Verint Financial Compliance
Ventana Digital Innovation Award Winner—Best and Most Innovative Solution for Customer Engagement Excellent, Verint Unified VoC
Customer Sales & Service World Award Winner—Best New Product or Service for Contact Center, Verint Automated Verification
CCW Excellence Award Winner—Verint Workforce Optimization Solution. Verint Customer Bullhorn Named Best in Class Contact Center
Two Verint VoC Solutions Recognized in “The Forrester Wave™: Digital Voice-Of-The-Customer Specialist Platforms” report by Forrester Research, Inc.
Verint Named Finalist for ‘Solution Provider of the Year’ for Incite Group Customer Service Awards; Verint Customers Also Named Finalists: MSC Industrial and Bullhorn
Verint Speech Analytics Wins Speech Technology Magazine People’s Choice Award
Verint Named to KM World’s 100 Companies that Matter
Verint Named Finalist for 3 CCW Excellence Awards; Verint Customers Also Named Finalists: Bullhorn, backcountry.com and Navy Federal
Verint Named Leader in CRM Service Awards in 5 Categories
Verint Wins AI Breakthrough Award for ‘Best Chatbot Solution” category
AI Breakthrough Award winner for Intelligent Self-Service under “Best Overall AI Solution” category
Saddletree Research’s Kachina Award Winner for Self-Service Offerings
CCW Excellence Awards “Next-Gen Innovation of the Year” winner for Intelligent Self-Service
Alight Wins 2018 Opus Research Award for Innovative Use of Verint’s Intelligent Virtual Assistant Solution
Alight Wins 2018 Opus Research Award for Innovative Use of Verint’s Intelligent Virtual Assistant Solution
Global Market Leader in Pelorus Associates 2018 Workforce Management Systems Market Report
“Innovative Partner of the Year” from Guardian Life at the Annual IT&SS Supplier Summit
CXPA’s 2017 “CX Impact Award” for the Verint Customer Experience Program
Loyalty360 Customer Awards Silver Win for Allianz Partners’ use of Verint Speech Analytics, in “Experience & Design” Category
Top Supplier and Hottest Vendor in the latest Ventana Research Value Index for Workforce Optimization
Top Vendor in Frost & Sullivan 2018 Asia Pacific Contact Center Applications Market Report
Frost & Sullivan Market Leadership Award for Latin American Contact Center Applications
Frost & Sullivan’s “Latin America Customer Service Leadership Award” for Outstanding Performance and Developing Customers for Life
Cited by Forrester as “One of the Customer Feedback Management Vendors That Matter Most”
A “Leader” in the latest Forrester Wave: Workforce Optimization Suites
A “Strong Performer” in the latest Forrester Wave: Customer Service Solutions for Enterprise Organizations
Perfect Overall Vendor Satisfaction & Highest Overall Product Satisfaction Scores in DMG 2018/2019 Speech Analytics Report
A “Leader” for 10 consecutive years in the Gartner Magic Quadrant for Workforce Engagement Management
CRM Service Leader Awards 2018 - Interactive Voice Response (IVR)
CRM Service Leader Awards 2018 - Contact Center Search (Knowledge Management)
CRM Service Leader Awards 2018 - Enterprise Feedback Management
CRM Service Leader Awards 2018 - Contact Center Analytics
CRM Service Leader Awards 2018 - Workforce Optimization
CRM Service Leader Awards 2018 - Customer Case Management
CRM Service Leader Awards 2018 - Contact Center Search (Knowledge Management)
Info Security Products Guide Global Excellence Awards Gold Winner for Identity Authentication and Fraud Detection in “Most Innovative Security Product of the Year” category
International Business Awards’ “Gold Stevie Winner” for Verint rebrand and new website, in “Best Overall Web Design” category
2018 “Product of the Year” winner for Customer Engagement from CUSTOMER Magazine
CEO World Awards 2018 Gold Winner for About Verint Video under “Video of the Year – Brand Awareness” category
IDC Financial Insights’ FinTech Top 25 ranking
AVA Digital Awards Gold Winner for excellence in digital creativity, branding and strategy in website redesign
Verint Technology Named Among Top 67 Money-Saving Products for 2018
Verint Named Gold Stevie Award Winner for Enterprise Feedback Management in the “Best New Product or Service of the Year – Software – Relationship Management Solution” category
Software Magazine One of 100+ 2017 IT Innovators named by IT Midia Brazil
Software Magazine “Software 500”; #106 under business intelligence and analytics software
Best in Biz Awards Winner: “Most Customer Friendly Large Company of the Year
Ventana Research’s Digital Innovation Awards Finalist in “Customer Excellence” for Digital Feedback Management
AIconics Award Finalist for Robotic Process Automation
Internet Telephony “Product of the Year” for Recording
Named to FinTech Top 25 ranking, sponsored by IDC Financial Insights
KMWorld’s “Trend-Setting Products” for Mid-Market Workforce Optimization
Contact Center Technology Awards winner for Employee Engagement ” category
Verint Received CRM’s Service Winner recognition for Workforce Optimization Suite; TEN consecutive years (2008-2017)
Verint Received CRM’s Service Winner recognition for Interactive Voice Response (Voice Self-Service)
Verint Received CRM’s Service Leader recognition for Contact Center Search (Knowledge Management); three consecutive years (2015-2017)
Verint Received CRM’s Service Leader recognition for Customer Case Management
Verint Received CRM’s Rising Star recognition for Moving Across Channels and into the Cloud
Verint Received KMWorld’s 2017 “100 Companies That Matter in Knowledge Management”
Earned Silver Stevie Award for Sales and Customer Service in Verint Customer Engagement™
Named The 56 Group’s “CRM Watchlist” Winner with Distinction for Verint Customer Engagement™
Honored by CUSTOMER Magazine’s 2017 CRM Excellence Awards for Verint Engagement Channels™
Awarded TMC’s Communications Solutions 2017 Product of the Year Award for Verint Back-Office Workforce Optimization™
Verint Named CCW Excellence Awards 2017 Finalist as a Workforce Optimization
Named Info Security Products Guide Global Excellence Awards Finalist for Verint Identity Authentication and Fraud Detection™
Verint Received CUSTOMER magazine’s 2017 TMC Workforce Optimization Innovation Award
Honored with CUSTOMER’s 2017 Product of the Year Award for Verint Robotic Process Automation™
Awarded INTERNET TELEPHONY’s Product of the Year Award for Verint Call Recording™