CIO Review Most Promising CEM Solution Provider
Cloud Computing/SaaS Product or Service for Contact Center
GOLD WINNER
Verint | Melville, NY USA | Verint Virtual Assistant|
Cloud Computing/SaaS Product or Service for Contact Center
SILVER WINNER
Verint | Melville, NY USA | Verint Workforce Management|
Interactive Voice Response Solution
GOLD WINNER
Verint | Melville, NY USA | Verint Voice Self-Service |
KMWorld Trend-Setting Products of 2020
CRM Magazine WFO and Analytics Industry Leader
Analytics Insights Top 10 Speech Recognition Companies to Watch In 2020
2020 AI Breakthrough Awards: Best AI-Based Solution – Customer Service
2020 CCW Excellence Awards: Automation Solution of the Year
Destination CRM: The 2020 CRM Top 100 Companies in Customer Service, Marketing and Sales
TMC CRM Excellence Award
KMWorld AI 50 Award
2020 Speech Technology People’s Choice Awards: AI / Machine Learning / Natural Language
2020 Speech Technology People’s Choice Awards: Chatbots
2020 Speech Technology People’s Choice Awards: IVR
2020 Speech Technology People’s Choice Awards: Speech Analytics
2020 Speech Technology People’s Choice Awards: Speech to Text
2020 Business Intelligence Excellence in Customer Service Awards
2020 CRM Watchlist – Winner
Stevie Awards – Best Customer Engagement—Silver Stevie
Stevie Awards- Customer Service Solutions Technology Partner of the Year—Bronze Stevie
CUSTOMER Product of the Year Awards
16th Annual Info Security Product Guide’s 2020 Global Excellence Awards—Gold Winner
KMWorld 100 Companies That Matter in Knowledge Management 2020
2019 CUSTOMER Workforce Optimization Innovation Award
Verint Named Winner in TMCnet CUSTOMER Magazine 2019 Contact Center Technology Award
2019 CX Impact Award Winners—Outstanding Providers: Rob Lamoureux
Verint Named Winner of KMWorld Promise Award
Verint Transversal/Sainsbury’s Argos Named Best CX Transformation Through Technology Partnership/ CCA Excellence Awards
WatersTechnology Best Buy-Side Compliance Product – Trading: Verint Financial Compliance named Winner
For Six Years Running, Verint Named in IDC FinTech’s Top 25 Financial Technology Providers
Info Security Product Guide Awards—Innovation in Cloud Security
Verint Speech Analytics Named Winner of the Consumidor Moderno Award for Customer Service Excellence in Brazil
Premio Conarec 2019—Best Speech Analytics System
2019 CRM Watchlist Winner
RegTech Insight Awards 2019—Best Vendor Solution for Managing Conduct Risk, Verint Financial Compliance
Ventana Digital Innovation Award Winner—Best and Most Innovative Solution for Customer Engagement Excellent, Verint Unified VoC
Customer Sales & Service World Award Winner—Best New Product or Service for Contact Center, Verint Automated Verification
CCW Excellence Award Winner—Verint Workforce Optimization Solution. Verint Customer Bullhorn Named Best in Class Contact Center
Two Verint VoC Solutions Recognized in “The Forrester Wave™: Digital Voice-Of-The-Customer Specialist Platforms” report by Forrester Research, Inc.
Verint Named Finalist for ‘Solution Provider of the Year’ for Incite Group Customer Service Awards; Verint Customers Also Named Finalists: MSC Industrial and Bullhorn
Verint Speech Analytics Wins Speech Technology Magazine People’s Choice Award
Verint Named to KM World’s 100 Companies that Matter
Verint Named Finalist for 3 CCW Excellence Awards; Verint Customers Also Named Finalists: Bullhorn, backcountry.com and Navy Federal
Verint Named Leader in CRM Service Awards in 5 Categories
Verint Wins AI Breakthrough Award for ‘Best Chatbot Solution” category
AI Breakthrough Award winner for Intelligent Self-Service under “Best Overall AI Solution” category
Saddletree Research’s Kachina Award Winner for Self-Service Offerings
CCW Excellence Awards “Next-Gen Innovation of the Year” winner for Intelligent Self-Service
Alight Wins 2018 Opus Research Award for Innovative Use of Verint’s Intelligent Virtual Assistant Solution
Alight Wins 2018 Opus Research Award for Innovative Use of Verint’s Intelligent Virtual Assistant Solution
Global Market Leader in Pelorus Associates 2018 Workforce Management Systems Market Report
“Innovative Partner of the Year” from Guardian Life at the Annual IT&SS Supplier Summit
CXPA’s 2017 “CX Impact Award” for the Verint Customer Experience Program
Loyalty360 Customer Awards Silver Win for Allianz Partners’ use of Verint Speech Analytics, in “Experience & Design” Category
Top Supplier and Hottest Vendor in the latest Ventana Research Value Index for Workforce Optimization
Top Vendor in Frost & Sullivan 2018 Asia Pacific Contact Center Applications Market Report
Frost & Sullivan Market Leadership Award for Latin American Contact Center Applications
Frost & Sullivan’s “Latin America Customer Service Leadership Award” for Outstanding Performance and Developing Customers for Life
Cited by Forrester as “One of the Customer Feedback Management Vendors That Matter Most”
A “Leader” in the latest Forrester Wave: Workforce Optimization Suites
A “Strong Performer” in the latest Forrester Wave: Customer Service Solutions for Enterprise Organizations
Perfect Overall Vendor Satisfaction & Highest Overall Product Satisfaction Scores in DMG 2018/2019 Speech Analytics Report
A “Leader” for 10 consecutive years in the Gartner Magic Quadrant for Workforce Engagement Management
Info Security Products Guide Global Excellence Awards Gold Winner for Identity Authentication and Fraud Detection in “Most Innovative Security Product of the Year” category
International Business Awards’ “Gold Stevie Winner” for Verint rebrand and new website, in “Best Overall Web Design” category
2018 “Product of the Year” winner for Customer Engagement from CUSTOMER Magazine
CEO World Awards 2018 Gold Winner for About Verint Video under “Video of the Year – Brand Awareness” category
IDC Financial Insights’ FinTech Top 25 ranking
AVA Digital Awards Gold Winner for excellence in digital creativity, branding and strategy in website redesign
Verint Technology Named Among Top 67 Money-Saving Products for 2018
Verint Named Gold Stevie Award Winner for Enterprise Feedback Management in the “Best New Product or Service of the Year – Software – Relationship Management Solution” category
Software Magazine One of 100+ 2017 IT Innovators named by IT Midia Brazil
Software Magazine “Software 500”; #106 under business intelligence and analytics software
Best in Biz Awards Winner: “Most Customer Friendly Large Company of the Year
Ventana Research’s Digital Innovation Awards Finalist in “Customer Excellence” for Digital Feedback Management
AIconics Award Finalist for Robotic Process Automation
Internet Telephony “Product of the Year” for Recording
Named to FinTech Top 25 ranking, sponsored by IDC Financial Insights
KMWorld’s “Trend-Setting Products” for Mid-Market Workforce Optimization
Contact Center Technology Awards winner for Employee Engagement
” category
Verint Received CRM’s Service Winner recognition for Workforce Optimization Suite; TEN consecutive years (2008-2017)
Verint Received CRM’s Service Winner recognition for Interactive Voice Response (Voice Self-Service)
Verint Received CRM’s Service Leader recognition for Contact Center Search (Knowledge Management); three consecutive years (2015-2017)
Verint Received CRM’s Service Leader recognition for Customer Case Management
Verint Received CRM’s Rising Star recognition for Moving Across Channels and into the Cloud
Verint Received KMWorld’s 2017 “100 Companies That Matter in Knowledge Management”
Earned Silver Stevie Award for Sales and Customer Service in Verint Customer Engagement™
Named The 56 Group’s “CRM Watchlist” Winner with Distinction for Verint Customer Engagement™
Honored by CUSTOMER Magazine’s 2017 CRM Excellence Awards for Verint Engagement Channels™
Awarded TMC’s Communications Solutions 2017 Product of the Year Award for Verint Back-Office Workforce Optimization™
Verint Named CCW Excellence Awards 2017 Finalist as a Workforce Optimization
Named Info Security Products Guide Global Excellence Awards Finalist for Verint Identity Authentication and Fraud Detection™
Verint Received CUSTOMER magazine’s 2017 TMC Workforce Optimization Innovation Award
Honored with CUSTOMER’s 2017 Product of the Year Award for Verint Robotic Process Automation™
Awarded INTERNET TELEPHONY’s Product of the Year Award for Verint Call Recording™