Customer Engagement for Telecommunication Firms
Are you using customer interactions to glean intelligence that can help you decrease customer churn?
Are you using customer interactions to glean intelligence that can help you decrease customer churn?
With Verint, you can capture and analyze customer interactions across channels. Armed with this intelligence, you can develop customer retention and loyalty strategies to help keep you competitive, even as local service, local distance, wireless, and cable continue to converge.
Read how Sky Deutschland AG increased customer satisfaction rates by 70 percent.
Learn how Tele2 increased customer and employee satisfaction and improved knowledge transfer.
Discover how a Multinational Networking Company saved more than $300 million through company’s listening service efforts and engagements.
"Verint Knowledge Management has become the backbone of our operations. More and more departments want access to the knowledge management system – even those with no direct customer contact.”"
Workforce Engagement: Empower your workforce to engage more effectively with customers in the contact center, branch, and back office operations.
Experience Management: Analyze and act on customer feedback across channels to identify and respond to issues and enhance engagement.
Compliance: Support regulatory requirements in your contact center, financial trading, emergency respond, and other operations.
Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747
+1 (800) 483-7468
+1 (631) 962-9600
fax: +1 (631) 962-9300
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