Verint Customer Self-Service

Empower Your Customers to Self-Serve

Increase your agent and self-service team capacity with market-leading, AI-powered self-service solutions.

AI Business Outcomes from Verint Customers

$25M in Value
A hotel chain increased containment by 60% across 14 million voice and digital interactions.
30% Revenue Increase
A travel company achieved 95% containment and a 30% increase in revenue per booking after deploying Verint Intelligent Virtual Assistant (IVA).

Customer Case Studies

Stronger, Faster, Measurable AI Outcomes

Increase Agent Capacity
Reduce the need for assisted service by enabling customers to self-serve with intelligent virtual assistants, crowd-sourced community content, and seamless access to knowledge sources.
Improve CX Metrics
Quickly and effortlessly improve customer satisfaction by resolving customer issues and driving revenue with self-service solutions.
Increase Revenue Per Interaction
Verint IVA can augment or replace existing agent workflows with agentic AI, enabling agents to complete transactions autonomously.

Automate Customer Interactions Across Channels

Increase Self-Service Containment Rates

Verint Intelligent Virtual Assistant (IVA) delivers personalized self-service experiences over your voice and digital channels to effectively contain customer inquiries and reduce agent workload, continuously improving effectiveness through AI.

Increase Self-Service Team Capacity

Verint IVA Studio is a low-code bot orchestration and management environment that automates manual workflows, making it easy to design, train, test, deploy, and fine-tune multilingual virtual assistants for voice and digital channels.

Boost Call Containment and Agent Capacity

Increase Contact Center Capacity

Augment your voice channel with a best-of-breed AI-powered Intelligent Virtual Assistant. Leverage knowledge and GenAI to provide more accurate answers and contain 20% more calls than a traditional IVR, increasing your contact center capacity and reduce costs.

Elevate CX Without Disruption

Augment your existing IVRs flows with AI powered natural language experiences, without delay or disruption in your existing ecosystem or any long, expensive, and disruptive infrastructure changes. You can start small, validate the outcomes, and scale at your own pace.

How Volaris Uses Self-Service to Contain 85% of Interactions

Discover how Volaris uses AI-powered self-service to achieve AI business outcomes, including:

85% digital interaction containment rate
3x increase in agent capacity
Handling 5 million customer interactions per year
Significantly improving CSAT scores

Empower Agents and Customers with AI-Powered Knowledge

Reduce Inbound Volume

Verint Knowledge Management uses proprietary artificial intelligence (AI) to create a more automated, natural and effective way to connect people to answers. Provide knowledge directly to customers through self-service channels to help reduce contact center volume while elevating CX.

Increased Agent Capacity

When customers aren’t able to self-serve, Verint Knowledge Management provides agents with context-specific knowledge in real-time, just when they need it, to help improve first contact resolution and reduce average handling time.

Improved IVA Containment

Provide an accurate single source of truth that can be used to source conversational answers and increase IVA intelligence through continuous improvement.

knowledge management knowledge base product screen

Enable Peer-To-Peer Support and Crowd-Source Knowledge

Increase Agent Capacity

Verint Community provides customers with self-service options including discussion forums, knowledge articles, product documentation and how-to videos that help reduce the volume of inbound inquiries and increase agent capacity.

Elevate Customer Experience

Save customers and employees time with social self-service through peer-to-peer support forums that provide immediate answers to their queries.

Capture Enterprise Knowledge

Capture verified, crowd-sourced answers from real customer interactions and turn them into structured knowledge articles – ready to be used by agents in the contact center and virtual assistants.

Verint Community product screenshot

Discover How AI is Changing Self-Service

Brands using AI have better first contact resolution, improved containment rates, and are much more confident in their ability to meet future customer expectations.

Read the full report to discover how brands are deploying AI for self-service and their plans for further investment.

Read the Report

increasing agent capacity with intelligent virtual assistants report cover

Start Now and See Value Quickly with Verint Customer Self-Service Solutions

Need to add automation to your IVR? No problem
Want to avoid rip and replace? No problem
Want to leverage existing knowledge? No problem
Have multiple backend systems? No problem
Want to start now and scale? No problem

see results in 60 days with verint bots graphic

Verint Self-Service Solutions for CX Automation

Verint Intelligent Virtual Assistant (IVA)
Drive AI outcomes with higher interaction containment rates across your voice and digital channels and improved agent capacity through contextual transfer.
Learn More
Verint IVA Voice
Drastically improve your voice self-service containment by augmenting your existing IVR with a best-of-breed, AI-powered intelligent virtual assistant.
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Verint Knowledge Automation
Power your AI and human workforce with instant and consistent knowledge that drives employee efficiency and increases self‑service.
Learn More
Verint Community
Crowd-sourced, AI-moderated support for customer self-service builds brand loyalty and improves CX.
Learn More

Customer Self-Service Resources

The State of Customer Experience 2025
Download the only report you’ll need to uncover why CX leaders are thriving — and why other companies are falling behind.
Research Report
A Bot for Every Workflow: How AI and Data Drive CX Automation in Verint Open CCaaS
Watch this session to learn how Verint’s bots can help you achieve the business outcomes that matter to you...
Webinar
ISG Research: 2025 Customer Experience Management Buyers Guide
Discover what ISG Research’s Customer Experience Management Buyers Guide says about leading vendors’ ability to give organizations insights for...
Analyst Report

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