Conversational AI for Your Contact Center

Verint Conversational AI

A platform that supports all CX use cases, across the customer journey, to deliver stronger, faster, measurable AI outcomes.

Young female contact center agent with headset

Customer Case Studies

Deliver AI business outcomes, now

Deploy Agentic Agents
Go beyond chat. Purpose-built AI Agents handle tasks end-to-end across all use cases. From booking appointments to processing payments and updating accounts, they don’t just chat, they resolve.
Harness Hybrid AI
Combine proven NLU models with generative AI for natural, compliance-ready conversations. You control when to use each approach, or even blend the two, ensuring complete flexibility.
Deploy Fast
Launch a fully functional bot in days. Start small, prove value within 30 days, and scale without disruption. There’s no need to rip-and-replace, simply augment what you already have.
Future-Proof Your AI
Models change, but your platform doesn’t have to. Verint Da Vinci selects the best model for every task, so you only need one IVA for all use cases. There’s no vendor lock-in, no deprecated models, and no starting over.

Intelligent Customer Self-Service, Naturally Conversational

Verint leads the market in AI-powered virtual assistants, enabling businesses to automate up to 100% customer interactions. With Verint IVA, brands can deliver personalized self-service experiences across channels. Verint IVA is fast to deploy, easy to expand, and significantly increases your agent capacity.

Leverage knowledge and GenAI to provide accurate responses and handle transactional interactions to increase containment.
There’s no need to rip and replace. Verint IVA Voice seamlessly integrates with your existing ecosystem, so you can modernize your legacy IVR without disruption.
Verint IVA includes IVA Studio, a low-code environment where you can build, manage, and test conversational flows effortlessly.

Verint enables Amtrak to realize AI outcomes now

Learn how Amtrak leverage the power of Verint Conversational AI to achieve an 8x return on investment.

“Over 5 million questions are answered by Ask Julie annually. With Julie, waiting for service is a thing of the past, as she’s easily capable of simultaneously serving the needs of every Amtrak.com visitor.”

Quickly Deploy Virtual Agents with Verint IVA Studio

In today’s digital landscape, businesses need intelligent virtual assistants (IVAs) that can scale from simple implementations to sophisticated, enterprise-grade solutions. Verint IVA Studio uniquely bridges this gap, offering both intuitive low-code tools for rapid deployment and powerful pro-code capabilities for advanced customization.

With IVA Studio, you can:

Easily customizable dashboards and analytics about users, conversations, and performance so you can always see how your IVA is performing.
Use a low-code, drag-and-drop environment to quickly deploy your virtual assistant, then monitor and manage its improvement over time
Works within your existing CX ecosystem so you can keep the platforms you’re already using while also benefiting from the power of Verint IVA.

Verint AI Agents Named an Industry Leader

In their recent report “AI Buyers Guide: Software Provider and Product Assessment,” industry analysts ISG named an industry leader for the efficiency and proven results delivered by its AI-powered agents, including Verint Intelligent Virtual Assistant (IVA).

Read the Report

ISG Report: Verint AI Agents Named “Exemplary” Market Leader

Related Products

Verint IVA
Automate customer interactions, improve customer experiences, and increase contact center capacity with AI-powered virtual assistants.
Verint IVA Voice
Drastically improve self-service containment and increase contact center capacity by augmenting your existing IVR with a best-of-breed, AI-powered intelligent virtual assistant.

Featured Verint Conversational AI resources

How Conversational AI Drives CX Automation in Verint Open CCaaS
Watch this session now on-demand to learn more about how Verint Open CCaaS can transform your approach to customer...
Webinar
The State of Customer Experience 2025
Download the only report you’ll need to uncover why CX leaders are thriving — and why other companies are falling behind.
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GDIT Boosts Customer Service Capabilities Through a One Workforce Approach
With Verint’s solutions weaving AI and automation into the fabric of its customer service capabilities, GDIT reduced staffing by...
Case Study

Brian Yang, Bridget Lange

How Conversational AI Drives CX Automation in Verint Open CCaaS

Watch this session now on-demand to learn more about how Verint Open CCaaS can transform your approach to customer...

Webinar

Enterprises around the globe are embracing conversational AI. Learn how this technology delivers an immediate business impact.

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