Verint IVA
Automate customer interactions, improve customer experiences, and increase contact center capacity with AI-powered virtual assistants.
Conversational and Agentic AI for Your Contact Center
Automation across all CX use cases and channels
Give your customers what they want – AI that listens, understands, and acts across all CX use cases and channels.
VALUE
$25M
A hotel chain increased containment by 60% across 14 million voice and digital interactions with Verint IVA.
Automation across all CX use cases and channels
Deploy Agentic AI
Go beyond chat. Purpose-built AI Agents handle tasks end-to-end across all use cases. From booking appointments to processing payments and updating accounts, they don’t just chat, they resolve.
Harness Hybrid AI
Combine proven NLU models with generative AI for natural, compliance-ready conversations. You control when to use each approach, or even blend the two, ensuring complete flexibility.
Future-Proof Your AI
Models change, but your platform doesn’t have to. Verint Da Vinci selects the best model for every task, so you only need one IVA for all use cases. There’s no vendor lock-in, no deprecated models, and no starting over.
Conversational and Agentic AI that resolves customer interactions
What is Agentic AI?
Verint enables Amtrak to realize AI outcomes now
Quickly deploy virtual agents with Verint IVA Studio
Automate CX workflows for stronger, faster, measurable outcomes
Featured products
Verint IVA Voice
Drastically improve self-service containment and increase contact center capacity by augmenting your existing IVR with a best-of-breed, AI-powered intelligent virtual assistant.
Industry Specific AI Agents
Instantly deploy AI agents trained on rich industry data and proven with real customers.
Featured resources
Frequently asked questions
Agentic AI for customer service is AI that can take action, not just generate responses. Instead of answering questions and handing work off to humans, agentic AI completes tasks end‑to‑end — executing workflows, processing transactions, and resolving interactions without unnecessary agent involvement.
Traditional conversational AI and chatbots focus on answering questions and routing interactions. Agentic AI goes further by listening, understanding intent, and acting – completing workflows and delivering real resolutions. It is the difference between AI that assists and AI that actually does the work.
Yes, when it is designed with governance and control. Verint’s approach to agentic AI is purpose‑built for regulated industries, combining deterministic natural language understanding with generative AI to ensure explainability, auditability, and compliance for high‑risk interactions involving financial, healthcare, or sensitive customer data.
Verint orchestrates natural language understanding (NLU) and generative AI within a single platform. NLU provides predictable, auditable control for compliance‑critical workflows, while generative AI adds speed, flexibility, and natural language fluency. This hybrid approach allows organizations to decide which AI techniques govern each interaction – or use both together.
