Link Business Decisions to Outcomes
When it comes to delivering positive experiences, cause-and-effect insight can be your most powerful tool. But without knowing which actions will yield real benefits, business decision-making can quickly become a guessing game.
Relying on simple correlations, incomplete data, or—worse yet, faulty assumptions based on previous experience—can waste valuable time and resources.
Verint Predictive Experience can help. This innovative suite of solutions can deliver a 360-degree view of customer and employee experiences by measuring them across a variety of touchpoints and predicting the best, most effective ways to enhance them.
Armed with this insight, you can make better, more informed decisions that can impact revenue, loyalty, retention, and competitive advantage.
Leverage AI to Understand the Customer Journey
Predictive Experience leverages artificial intelligence technologies and a patented, predictive experience management (XM) data science model developed over more than 15 years. Its cause-and-effect framework can enable you to connect drivers of customer and employee satisfaction at individual touchpoints in the customer journey with measurable business outcomes, such as likelihood to purchase, recommend, return, and more.
Because we’ve applied our proven predictive data-science model consistently for so many years, we can enable you to benchmark your organization’s performance against peers and best-in-class in more than 800 categories. So you can know exactly how your organization compares, and formulate targeted strategies and tactics for improvement.
Capture and Measure Experiences
Unlike point solutions that offer a fragmented view of what’s happening, Predictive Experience can automatically capture and measure feedback from every touchpoint, interaction, and format and consolidate it in a single place.
A set of easy-to-use tools can enable authorized users across your organization to quickly check performance, drill down, or run reports to share.
The solution’s patented Priority Index calculates experience scores for all touchpoints, then ranks them by lowest score and highest impact. This quick, intuitive visualization can be especially helpful for detecting sudden changes in CX performance and knowing where to focus first. Imagine being able to start every day knowing your top XM priorities.
Even if your staff is on the road, there’s no need to skip a beat—a mobile app can make this insight available wherever you need it.