Mobile devices have become a preferred means of communication, and your customers and employees expect to use them in their daily activities at home and work. Many organizations are accommodating this preference by adopting “Bring Your Own Device” (BYOD) policies in the workplace.
Verint mobile applications can help you meet the changing needs of your customers and workforce while capitalizing on the growing popularity of BYOD policies. Our cloud solutions offer anytime, anywhere access to Actionable Intelligence that’s important to your managers and staff, such as customer feedback data and employee schedule and time off management.
Our family of mobile apps includes:
Verint Mobile Work View—This native mobile app provides employees with the ability to view and manage a variety of scheduling and request management activities, such as checking schedules, creating and managing time off requests, and bidding for shifts.
Verint Mobile Team View – This app provides supervisors with the ability to view and manage their teams. Managers can see their team schedules, requests for time off, and even approve or reject these requests from their mobile device.
Verint Mobile Enterprise Feedback Management— This app offers an immediate, convenient, and engaging way to capture and track customer feedback by enabling you to deploy surveys in device-friendly formats over the web, email, and SMS.
Verint Mobile Enterprise Feedback Management Offline Surveys— This survey app can enable you to collect customer feedback at retail stores, sports venues, or anywhere with unreliable connectivity. Collect feedback right on the spot, even if you’re offline, then sync later to the web app for a complete view of the customer.
Your customers are mobile—and with mobile device adoption rates climbing steadily, your organization can gain an immediate, convenient, and engaging way to capture customer feedback. Find out how to take advantage of this opportunity to capture the voice of your customers.
Verint Mobile Work View provides this flexibility that today’s top employees demand. Watch how Mobile Apps Drive Employee Engagement and Flexibility in Call Centers
Modern managers are constantly on the go, no longer tied to the desk as they seek to drive the engagement and productivity of their teams. Learn how to empower them to manage and approve critical tasks directly from their mobile devices
Technology is a wonderful thing. It has brought phones smarter than us and Internet sites where we can shop for groceries and find our next soul…