Automated Verification for Compliance and Operational Assurance

Automated Verification provides end-to-end compliance and operational assurance via the Verint Cloud. It performs end-to-end Quality of User Experience (QoE) service tests and system tests across multiple vendor platforms, applications, and communication paths to help ensure the optimum operation of your critical communications and recording infrastructure.

For Financial Services For Contact Centers

of survey respondents are anticipating an increase in compliance investment over the next two years. Most of the cost was and is driven by the addition of skilled staff dedicated to testing, surveillance, and other oversight responsibilities.

Accenture, 2018

How automation helps you increase your business’s productivity?

Andrew Lamb, Director of Business Development at Verint explains how automation is transforming companies and opening up new avenues for growth and innovation.

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Stringent regulations, legal oversight, and increased competition pose new challenges for today’s organizations. Especially in heavily regulated industries such as financial services, insurance and utilities. Companies face increased compliance costs and in the event of non-compliance, they risk reputational damage and hefty fines.

Designed to deliver deep operational oversight, Verint Automated Verification incorporates a comprehensive set of automated offerings that can help foster compliance assurance and deliver improved operational value for your business.

“I can only assume that our individual audio lines and handsets are working. Manual testing is time-consuming and inconsistent, but how do I avoid it?”

Today’s contact centers are built on a complex communication infrastructure with thousands of lines, handsets, interaction recorders and more. A failure at any point in this network can cause severe issues for your business, yet individually testing each element is virtually impossible.

Now you can:

Automate pre-scheduled and on-demand functional testing of your communication infrastructure
Automatically confirm the quality of your audio recordings across all communication paths
Ensure that all calls can be recorded and retrieved correctly
Reduce the risk of degraded service after changes to the communications and recording infrastructure

Operation Check proactively simulates the use of critical communication paths with automated “walk-the-floor” functional and audio quality testing to help ensure workstation, voice platform and call recorder availability and assure that calls can be retrieved correctly.

Read the executive perspective: Taming Your Telephony Infrastructure

“Finding out about communications problems is hit-and-miss, and tracing the cause of faults can take weeks.”

Even a short period of downtime, reduction in resource availability, or misconfiguration can cause enormous problems –resulting in poor customer service, reputational damage, loss of customers and even fines.

Now you can:

Perform holistic testing of the whole communications infrastructure, and track and report on asset inventory and utilization down to individual users.
Provide uniformity and repeatability of platform configurations through consistent testing, reporting, and alerting.
Maintain sufficient licensing and line capacity across all components of the communications system to ensure seamless daily operations.
Automatically verify that all telephony, voice recorder, and voice platforms are operational after any change to the system.

System Check automatically tests the entire voice communications and recording infrastructure to indicate areas such as whether configurations are correct, software versions are synchronized, back-ups are completed successfully, and services are running consistently. Alerts highlight where failures have occurred.

Watch the webinar: Solving Top 5 IT Inefficiencies in the Contact Center

“Sometimes I only realize that a recording is missing when I’m trying to retrieve it. How do I make sure that all of my calls are recorded in line with our policy?”

Many organizations record contact center conversations for future use in audits or for quality management and compliance. In some industries – such as financial services, insurance and telecommunications – these recordings are required by law. Failure to record regulated conversations can carry heavy fines and penalties that will affect your business. Checking if all relevant calls are recorded often requires manual testing of a complex infrastructure and that can be a difficult, if not impossible task.

Now you can:

Automatically monitor every recorded call in near-real time across multiple unified communications and telephony environments.
Be alerted to missing or incomplete conversation records.
Lower operating costs, increase operational oversight, and shorten response times through automated testing.
Check if critical communications are being handled in accordance with your recording policy.

Policy Check examines every live call – inbound or outbound – to make sure that conversations are successfully recorded and are policy compliant, while reporting anomalies in near real-time.

Read the datasheet: Verint Automated Verification for Call Centers

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Automated Verification for Compliance and Operational Assurance

How automation helps you increase your business’s productivity?

“I can only assume that our individual audio lines and handsets are working. Manual testing is time-consuming and inconsistent, but how do I avoid it?”

“Finding out about communications problems is hit-and-miss, and tracing the cause of faults can take weeks.”

“Sometimes I only realize that a recording is missing when I’m trying to retrieve it. How do I make sure that all of my calls are recorded in line with our policy?”

Discover more

Contact Us About Automated Verification

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