Automated Verification for Compliance and Operational Assurance
of compliance executives cited the increased adoption of automation for compliance and operational assurance as the biggest future trend in the years ahead.
WBR Insights, 2019
of survey respondents are anticipating an increase in compliance investment over the next two years. Most of the cost was and is driven by the addition of skilled staff dedicated to testing, surveillance, and other oversight responsibilities.
Accenture, 2018
“Organization I Trust” is third most important factor for purchasing decisions.
Verint and Market Research Consultancy Opinium Research, 2018
Andrew Lamb, Director of Business Development at Verint explains how automation is transforming companies and opening up new avenues for growth and innovation.
Stringent regulations, legal oversight, and increased competition pose new challenges for today’s organizations. Especially in heavily regulated industries such as financial services, insurance and utilities. Companies face increased compliance costs and in the event of non-compliance, they risk reputational damage and hefty fines.
Designed to deliver deep operational oversight, Verint Automated Verification incorporates a comprehensive set of automated offerings that can help foster compliance assurance and deliver improved operational value for your business.
Today’s contact centers are built on a complex communication infrastructure with thousands of lines, handsets, interaction recorders and more. A failure at any point in this network can cause severe issues for your business, yet individually testing each element is virtually impossible.
Now you can:
Operation Check proactively simulates the use of critical communication paths with automated “walk-the-floor” functional and audio quality testing to help ensure workstation, voice platform and call recorder availability and assure that calls can be retrieved correctly.
Even a short period of downtime, reduction in resource availability, or misconfiguration can cause enormous problems –resulting in poor customer service, reputational damage, loss of customers and even fines.
Now you can:
System Check automatically tests the entire voice communications and recording infrastructure to indicate areas such as whether configurations are correct, software versions are synchronized, back-ups are completed successfully, and services are running consistently. Alerts highlight where failures have occurred.
Many organizations record contact center conversations for future use in audits or for quality management and compliance. In some industries – such as financial services, insurance and telecommunications – these recordings are required by law. Failure to record regulated conversations can carry heavy fines and penalties that will affect your business. Checking if all relevant calls are recorded often requires manual testing of a complex infrastructure and that can be a difficult, if not impossible task.
Now you can:
Policy Check examines every live call – inbound or outbound – to make sure that conversations are successfully recorded and are policy compliant, while reporting anomalies in near real-time.
Verint® Automated Verification Operations Check™ automates “walk-the-floor” tests by conducting systematic audio quality testing and scoring across handsets, communications platforms, and voice recorders. Explore how it works
Verint® Automated Verification Policy Check™ can act as your eyes and ears, helping ensure calls are recorded continuously, in line with your policies. Explore how it works
Verint® Automated Verification System Check™ is an automated solution that tests and monitors the entire communications and recording infrastructure.
Explore how it works
A European Investment & Retail Bank saved 10,000+ hours of time by eliminating manual system check. With the help of automation they also increased the consistency and accuracy of reporting and alerting. Learn how
A large team of “virtual engineers” are at your service. Verint Automated Verification is a new, advanced robotic process automation (RPA) application that helps eliminate time-consuming and incomplete manual testing of communications systems. Learn more
To seamlessly connect, route and record all of the calls within a modern contact center, IT departments must manage a complex web of applications. Discover how automation can help you solve the top 5 inefficiencies in the contact center. Watch the webinar
Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747
+1 (800) 483-7468
+1 (631) 962-9600
fax: +1 (631) 962-9300
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