Healthcare
How are you balancing intense competition and budget cuts with delivering quality service?
How are you balancing intense competition and budget cuts with delivering quality service?
Verint helps healthcare organizations and insurers engage customers, improve service levels across multiple channels, and reduce costs. Our solutions and services can help you stay ahead of evolving programs and regulations while enhancing compliance and the security of interactions.
Hear how Anthem understands customers across channels and builds a deeper connection with its members.
Discover how Guardian dramatically improves capacity and reduces overtime with Workforce Engagement solutions.
Watch how Humana has a more pronounced and positive impact on patients’ lives by using Workforce Engagement solutions.
"Verint Workforce Optimization has helped us create a holistic management and reporting structure across our entire customer service operations—both contact centers and back office—to drive operational efficiencies and improve the customer experience. "
Workforce Engagement: Empower your workforce to engage more effectively with customers in the contact center, branch, and back office operations.
Voice of the Customer: Analyze and act on customer feedback across channels to identify and respond to issues and enhance engagement.
Intelligent Self-Service: Empower customers to help themselves faster and with less effort.
Compliance: Support regulatory requirements in your contact center, financial trading, emergency respond, and other operations.
Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747
+1 (800) 483-7468
+1 (631) 962-9600
fax: +1 (631) 962-9300
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