Build Better IVAs to Increase Customer Self-Service
Verint Intent Discovery Bot
Use AI and natural language understanding to grasp your customers’ true intentions and build better bots that improve customer experiences and deliver AI outcomes.
Start delivering better AI outcomes with the Intent Discovery Bot
Identify Key Customer Issues
Quickly analyze data and uncover valuable intents to understand priority customer needs and improve your self-service applications.
Boost Customer Engagement
AI and NLU help provide flawless understanding of customer intents to enable customers to successfully complete more self-service transactions.
Drive Better CX
Identify intents and transactions suitable for automation and shift them to self-service digital or voice channels in order to streamline contact center operations.
Unearth Intents, Improve CX
Verint Intent Discovery Bot allows organizations to import natural language input data from chat and call transcripts, search queries, support tickets, and any other customer interaction data and use AI to detect high-value intents. These newly identified intents can then be used to improve CX applications, including your intelligent virtual assistant (IVA) and augment customer engagement across any digital or voice channel.
How Does the Intent Discovery Bot Work?
The Intent Discovery Bot uses data from various sources (call and chat transcripts, support tickets, customer comments, etc.), including natural language inputs from across your customer engagement channels. The data is automatically prepared for analysis in order to identify customer intents. Drive next-level containment.
The Intent Discovery Bot uses AI to build models that quickly understand how customer inputs relate to one another and organizes data with similar customer goals, known as intents, into buckets. These buckets can then be reviewed in order to correctly identify common customer intents.
The Intent Discovery Bot reduces time and effort to build new self-service applications or improve your current technology. For example, the bot can provide newly identified intents to your intelligent virtual assistant or knowledge management platform so you an improve CX and provide better customer outcomes.
As your organization gains more and different customer engagement, the Intent Discovery Bot identifies those intents and improves upon your models to keep up with customers’ evolving needs and continue to drive more successful self-service engagements over time.
Build Better AI Agents
In today’s digital landscape, businesses need intelligent virtual assistants (IVAs) that can scale from simple implementations to sophisticated, enterprise-grade solutions. Verint IVA Studio uniquely bridges this gap, offering both intuitive low-code tools for rapid deployment and powerful pro-code capabilities for advanced customization.
- Easily customizable dashboards and analytics about users, conversations, and performance so you can always see how your IVA is performing.
- Use a low-code, drag-and-drop environment to quickly deploy your virtual assistant, then monitor and manage its improvement over time
- Works within your existing CX ecosystem so you can keep the platforms you’re already using while also benefiting from the power of Verint IVA.
Deploy Specialized Bots Across the Enterprise with Verint Open Platform
The Verint Open Platform makes it easy to deploy specialized bots that help drive CX automation. Each bot performs one specific task, and is injected directly into your workflows, putting AI at your fingertips.
These bots are powered by Verint Da Vinci AI. Verint future-proofs your AI investment with an open approach that can keep pace with the rapid innovation in the industry. Our AI-powered bots are continually trained on your unique engagement data to drive the best results for your business.
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