Verint IVA Voice
Modernize Your Legacy IVR with AI
Drastically improve your voice self-service containment by augmenting your existing IVR with a best-of-breed, AI-powered intelligent virtual assistant.
AI Business Outcomes from Verint Customers
$10.5M Saved
A telecommunications brand achieved over 50% containment of calls, containing 3.5M interactions annually.
Deliver Faster, Stronger, Measurable AI Outcomes with IVA Voice
Easily upgrade your voice channel
Augment your existing IVR flows with conversational AI without disruption to your ACD or any long and expensive, infrastructure changes. Start small, validate the outcomes, and scale at your own pace.
Drive next-level containment
Verint IVA Voice delivers industry-leading containment and AI-powered self-service to give customers the information and resolutions they want.
Increase contact center capacity
Verint IVA Voice makes sure your customers’ journeys are intelligently routed to the right agent or source of information, so they don’t waste their time, or tie up your agents.
Deliver a Better Voice Experience with Verint Bots
From the moment an interaction begins, the Smart Transfer Bot – part of Verint IVA Voice – ensures the next step is the right step, whether that’s asking for a callback, making an appointment, or transferring to a live agent. If the outcome is to transfer the call to an agent, the Smart Transfer Bot gathers and delivers the self-service history and context. The result? Your agents don’t spend time getting up to speed, reducing average call time by at least 30 seconds.
The Verint Intent Discovery Bot puts AI to work to quickly cut through the noise to uncover what your customers truly want and need. By identifying high-value customer intents from your engagement data in voice or digital channels – including call recording transcripts, email, chats, support tickets, and more – the bot immediately helps to improve CX automation.
Verint Callback
Any modern voice channel needs to give customers the ability to interact on their own terms – and that means avoiding long hold times when they need the help of a live agent. As part of Verint IVA Voice, Verint Callback manages volume spikes, lowers abandonment rates, and improves the agent and customer experience by easily scheduling callbacks when it’s most convenient.
Discover How AI is Changing Self-Service
Brands using AI have better first contact resolution, improved containment rates and are much more confident in their ability to meet future customer expectations.
Read the full report to discover how brands are deploying AI for self-service and their plans for further investment.
Read the reportContain Digital Interactions with Verint IVA
Verint IVA also works in your digital channels, reaching your customers wherever they are – web, mobile, social media, and beyond – to give them quick resolutions while lowering costs in your contact center. Digital interactions can be routed seamlessly to your voice IVA when a user wants to speak with a human agent.
Related Verint Solutions
Learn more about Verint IVA Voice
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