Verint Speakers in February: Workforce Management’s Significant Role in CX in 2023
By:
Preparing for the Future of Workforce Management 2023
February 21; CrmXchange Workforce Management Roundtable
Join Verint’s Nicole Nevulis, Senior Director, Global Go-To-Market Strategy, at 1 p.m. ET for this content. Without the right tools in place to meet the staffing demands of increasingly complex contact center environments, managers struggle to reach their objectives. There is a renewed interest in seeking workforce management (WFM) solutions that solve new scheduling challenges for phone, chat, and back-office agents.
Additionally, as the back office becomes similar to contact centers and blended operations, back offices are increasingly leveraging WFM solutions.
Join us and learn:
- How to simplify the complexity and create a single source of truth
- Ways to measure, manage and control employee performance
- How to align the work to match the right skill to a specific work item