Verint and Cisco Join Forces for Webex Contact Center in the Cloud

John BourneOctober 25, 2021

The wait is over. Verint’s interoperability for Cisco’s cloud-born version of Webex Contact Center (Webex CC) is available to order today!

Verint and Cisco’s unique combination of industry-leading technologies allows brands to build enduring customer relationships while connecting work, data, and experiences across the enterprise. Verint’s Customer Engagement Platform and Cloud Platform supports multi-cloud environments with an open, reliable, and secure native cloud architecture. This pairs perfectly with Cisco’s technology such as Webex CC.

“With over a quarter of a century of partnership, Verint is the coffee to Cisco’s donuts. Cisco and Verint’s respective journeys to the cloud have merged, allowing Verint to be the first partner to leverage the APIs and integrations,” noted Eric Wildermuth, SVP Sales at Servion, a Cisco Gold Provider of managed and cloud solutions. “Interconnecting customer engagement functionality that customers know and love with our all-new, next-generation Webex cloud contact center.”

This cloud-born version of Webex CC has been reengineered from the ground up and reimagined for a digital-first customer experience.  The all-new Webex CC gives customers flexibility and choice to engage in an omnichannel experience allowing them to connect via text, social, chat, email, or call.

Digital channels are the new standard. A digital engagement strategy should not be an afterthought, but rather a company’s central strategy to connect customers. Organizations that go all-in and embrace these channels will come out on top in the battle for customer loyalty.

AI-powered agents and a new, user-optimized, agent desktop with real-time customer enablement assistance is available to increase productivity. Customers will be delighted 24/7 due to self-service, voice, and virtual agent chat, serving needs while they are needed, in a single interface.

Verint will be a platinum sponsor at Cisco’s Webex One conference October 26-27. We look forward to engaging with all attendees to meet your customer engagement needs across the enterprise.