Mphasis Helps a Leading U.S. Healthcare Provider Improve Employee Productivity
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Read how Verint Operations Visualizer and Verint Application Triggers armed Mphasis with CX automation to enhance its and its client’s—a prominent U.S. healthcare provider—operational visibility, performance and compliance.
With Verint Open Platform, this leading global IT solutions provider with a presence in 21 countries, more than 37,000 employees, and annual revenue of $1.6 billion, gained the ability to track employee work progress comprehensively.
In addition, employees’ newfound access to real-time performance metrics ignited a sense of self-correction and self-motivation. Overall, Mphasis increased visibility into and enhanced employee productivity, reduced costs, and improved compliance and customer satisfaction.
Read the customer case study.