From Manual to Measurable: How Verint Is Rewriting the CX Playbook

Changing the CX Automation Game with the Verint Platform

Two years ago, Verint introduced the CX Automation Platform, built to transform manual workflows into intelligent, automated processes. At the heart of this platform lies Verint Da Vinci AI, designed to infuse behavioral data into CX operations and deliver real business impact.

With this platform, brands around the world are able to see stronger, faster, measurable business value in their contact center. Want to know more? Here’s a quick summary of the insights CEO Dan Bodner shared at our recent Verint Engage event.

Stronger, Faster, and Measurable AI Business Outcomes

Verint’s approach to AI in 2025 is more competitive than ever. It goes beyond the technology itself, beyond pilot programs and lab pilots, and dives into delivering real business outcomes: stronger, faster, and measurable ones.

To ensure these outcomes are real and measurable, Verint has embedded value dashboards into its platform. These dashboards track performance across three key performance indicators (KPIs):

• Increasing workforce capacity, including agents and managers
• Increasing revenue per agent
• Increasing customer satisfaction scores, including CX, NPS, CSAT, and more.

Customers Have Embraced Verint’s AI Approach

One of the most compelling validations of Verint’s AI outcomes comes from a leading telecommunications company. By deploying Verint Coaching Bot, the telco achieved a 10 percent increase in revenue per agent.

With the industry benchmark for revenue generated per agent being approximately $100,000 per year, a 10 percent improvement translates to $10 million annually for every 1,000 agents. All that by making agents better at selling by coaching them in real time.

The company began with a small-scale pilot of 100 agents, expanded to 500, and is now scaling to 5,000 agents. This phased approach allowed them to validate results and build confidence in the scalability of the Verint Platform.

With the Verint Platform, organizations can start small and have peace of mind that once the value has been proven on a small scale, they can easily and quickly scale.

Starting in production rather than a lab pilot is critical to see real results and validate that your AI project is delivering value.

Because Verint Bots can be deployed quickly with no ‘rip and replace’ projects, it’s easy to see this value in production rather than working in a lab.

Open Approach to AI and Collaboration

Verint’s success is also rooted in our open approach to AI. Recognizing that AI is changing all the time, the platform is designed for continuous measurement and model refinement to ensure that the value is sustained.

To improve automation, Verint Da Vinci AI constantly selects, tests, and refreshes models and data to maximize value. This adaptability and open approach to data and AI enables customers to maintain and increase value over time, regardless of changes in their environment or data.

All that is supported by Verint’s pricing model, which is aligned with customer value—instead of the usual usage metrics, such as AI tokens.

This customer-first mindset reinforces Verint’s commitment to long-term partnerships, innovation, and return on investment (ROI).

How Verint Redefines CX

The Verint Platform proves that manual CX processes can (and should) be automated to deliver measurable, scalable outcomes and achieve business success in 2025 and beyond.

With a commitment to openness, continuous improvement, and customer value, Verint does more than simply automate CX. We’re redefining it.

Learn more about Verint CX Automation here.