Best-of-Breed Verint CX Automation Helps VyStar Credit Union Boost Member Experience

Read how VyStar Credit Union, the 13^th-largest credit union in the country, with more than 925,000 members and over $13.5 billion in assets, uses Verint Analytics and Insights and Verint Voice of the Customer solutions to track and measure member satisfaction across channels to help ensure a superior member experience.

With Verint Open Platform and best-of-breed CX automation solutions, combined with an innovative voice of the member dashboard, the credit union established a governance framework to improve the member experience while managing costs and scaling operations. These best practices set VyStar apart and enabled it to improve average speed to answer by 64.7%, reduce call abandonment rates by 71.6%, and elevate member ratings by 7.5%.

Read the customer case study.