Open CCaaS is Here

Open CCaaS delivers unmatched freedom and flexibility to future proof your contact center. Are you ready to maximize CX Automation and elevate customer experience?

Learn More about the Open CCaaS Advantage

A Bot for Every Workflow: How AI and Data Drive CX Automation

AI bots need to be seamlessly integrated into workflows and continuously trained on customer engagement data. Learn how bots can help you achieve your goals, today.

A Bot for Every Workflow: How AI and Data Drive CX Automation in Verint Open CCaaS

Why Verint

Verint helps you leverage AI and data to unlock customer engagement possibilities barely imagined a few years ago. We’re innovating so you can drive new insights, elevate CX, and lower your customer engagement costs.

Recognized as best-in-class by your peers

Verint Open CCaaS Platform

CCaaS means Contact Center as a Service, but legacy CCaaS solutions simply focused on telephony, not the entire contact center. Verint understands your CX Automation priorities extend far beyond your ACD. With our Open CCaaS platform, you have open data, open AI, open best-of-breed solutions, open ecosystems, and an open enterprise. Everything is open.

Explore the Platform

Explore the Platform

Ready to close the Engagement Capacity Gap, improve your ROI, and deliver differentiated experiences? Our customer engagement platform opens your brand to boundless possibilities.

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Download the Latest CX Automation Research

You want to provide a great CX, but you don’t have unlimited budget or resources. With customer experience automation, you can leverage AI and automation to make it faster and cheaper to provide a great CX across channels.

This white paper from Ventana Research shows how customer feedback, employee engagement, AI and automation come together to help build your CX of the future.

Download The Report

Industry Recognition

Elevating Workforce Engagement

Google chose Verint in the cloud to help plan and manage its global workforce. With Verint’s forecasting and scheduling capabilities, Google ensures it has the right people in the right place at the right time.

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Today, Verint helps Google manage hundreds of millions of conversations every year.