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The State of Customer Experience 2025 Report thumbnail
Research Report

The State of Customer Experience 2025

Download the only report you’ll need to uncover why CX leaders are thriving — and why other companies are falling behind.

Ebook

Improve Contact Center Agent Productivity Now

Balance risk and cx in contact centers
Ebook

Balancing Risk and Customer Experience in the Contact Center

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  • Case Study

    Global Sports Betting and iGaming Firm Hits the Jackpot with Verint and Sabio

  • Case Study

    Serco Improves Agent Schedule Flexibility and Reduces Attrition with Verint TimeFlex Bot

  • Case Study

    Capitec Bank Reduces Manager Scheduling Time from Four Hours to 15 Minutes per Week

  • Case Study

    GreenShield Improves Agent and Customer Experience with Verint Callback

  • Case Study

    First National Bank Increases the Number of Sales Calls Evaluated by 1400% with Verint Quality Bot

  • Case Study

    Securex Increases Schedule Adherence with Verint

  • Case Study

    Wayfair Cost-Effectively Scales Contact Center Workload with Verint

  • Case Study

    Qualfon Increases CX Automation and Fuels Success with Verint