A complete set of customer engagement channels

Provide Seamless Customer Experiences on Any Channel

Be where your customers expect with Verint’s comprehensive offering of engagement channels.

Verint客户的AI业务成果

  • 60% NPS increase

    A telco increased NPS by 60% due to consistent CX across all channels.

  • $4M saved

    An airline saved $4M in agent capacity using Verint agent desktop, channels, IVA and Agent Copilot Bots.

Customer Case Studies

  • Elevate Customer Experiences

    Enable customers to engage with your brand over their channels of choice.

  • Improve Agent Capacity

    Unify your digital and voice channels to deliver seamless customer service.

  • Channel Choice, Without Limitations

    Choose the channels that suit you now, add more when you need to. 

Drive Seamless Omnichannel Customer Experiences

  • Verint 语音渠道

    Utilize Verint Voice Channel embedded within Verint Channel Automation.

  • Private Messaging Channels

    Engage on channels such as WhatsApp, Facebook Messenger and SMS.

  • Email & Live Chat

    Offer both asynchronous and synchronous communication.

  • BYO Telephony

    Seamlessly integrate your current ACD or bring your own.

  • Public Social Media Channels

    Utilize public channels such as Instagram, YouTube and TikTok.

  • Co-browse

    Step directly into a customer’s digital space with co-browse.

Deliver Smart, True Omnichannel Customer Experiences

Verint Channel Automation

Unify customer interactions across telephony and digital channels in a single agent desktop and use intelligent automation to deliver AI outcomes for better flexibility, agility, and agent capacity.

 

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Verint 语音渠道

Have complete freedom of choice over your telephony while using Verint Open Platform capabilities to deliver AI business outcomes, now. Have complete freedom of choice over your telephony while using Verint Channel Automation capabilities. Keep your own ACD, bring your own ACD, or use our native Verint Voice Channel.

 

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Verint Bot and Happy Agent

Verint Messaging

Verint Messaging 使组织能够通过个性化对话、智能自动化和可操作的洞察力，在WhatsApp、Facebook Messenger、Twitter DM和其他数字渠道上提供出色的客户体验。.

 

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Verint Messaging 产品截图

与 Verint 聊天

Verint Chat 使您能够直接与客户联系，提供快速、可扩展且个性化的体验。通过智能路由和广泛的集成能力，您可以充分利用每一次客户对话。.

 

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Verint 电子邮件

客户期望通过电子邮件联系您的组织，并快速、可靠且一致地获得问题的答案。.

 

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woman using a smartphone on a sidewalk

Customers Now Expect Great Experiences on Their Channels of Choice

  • 73%

    of customers prefer digital channels over picking up the phone

  • 78%

    will switch to a competitor following a single bad experience.

  • 86%

    understand that AI can benefit their customer experience.

推荐资源

  • 客户体验2025报告缩略图

    客户体验现状2025

    下载这份唯一的报告，了解为什么客户体验领导者能够蓬勃发展——而其他公司却落后。
    研究报告
  • 提升代理容量的IVA电子书缩略图

    自助服务的人工智能：提升客户体验

    揭示人工智能在自助服务中的优势，利用智能自动化改变客户互动并优化支持。
    研究报告
  • 开放CCaaS优势电子书缩略图

    开放CCaaS优势报告

    开放CCaaS优势报告探讨了公司如何通过采用开放的CCaaS解决方案来实现以更少的资源做更多的事情。.
    研究报告
客户体验2025报告缩略图

客户体验现状2025

下载这份唯一的报告，了解为什么客户体验领导者能够蓬勃发展——而其他公司却落后。
研究报告

客户数字互动渠道常见问题解答

全渠道客户互动是指通过多个渠道来接触和吸引客户的做法。这可能包括电子邮件、社交媒体、电话或网络等渠道。目标是无论客户选择何种方式与您互动，都能为他们提供无缝的体验。

了解如何通过数字渠道在任何时间、任何地点触达您的客户。.

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