Verint Channels & Desktop
A Flexible, Differentiated Approach to Omnichannel CX
Deliver smart, seamless customer experiences with an omnichannel desktop that increases agent capacity with AI-powered workflows.
Verint客户的AI业务成果
2x Agent Capacity
A travel company reduced AHT from 5 to 2.5 min, doubling agent capacity with Verint digital channels and desktop.
节省400万美元
An airline saved $4M in agent capacity using Verint agent desktop, channels, IVA and Agent Copilot Bots
An Open Approach to Engagement Channels & Agent Desktop
Achieve Stronger, Faster, Measurable Outcomes
Power Omnichannel CX
Unify all voice and digital channels in a single agent desktop.
Drive Workforce Orchestration
Utilize a unified workforce to enable blended agents.
Elevate Customer Experiences
Preserve interaction history and context across channels and agents.
Increase Containment
Automate interactions across voice and digital channels with Verint IVA.
Enable AI-Powered Workflows
Augment agent workflows with Verint Agent Copilot Bots.
Complete CX Flexibility
Mix and match AI-powered Verint solutions with existing contact center investments.
Better customer experiences. Better business outcomes.
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Orchestrate channels and agents
Unify customer interactions across telephony and digital channels in a single agent desktop for better flexibility, agility, and agent capacity.
Verint Channel Automation enables you to orchestrate the workforce across all engagement channels, dismantling silos and improving workforce agility. What’s more, through a unified view of customer interactions agents can provide more consistent and accurate customer responses.
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Augment your agent workflows
Verint Agent Copilot Bots give your agents the efficiency, insight, and support they need to deliver effortless customer experiences.
Whether it’s reducing after-call work, surfacing knowledge instantly, boosting sales, or improving performance – each bot is designed to automate a specific contact center task increasing your team capacity.
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Automate interactions on any channel
Deploy Verint Intelligent Virtual Assistant (IVA) on any voice or digital channel to help resolve customer interactions at scale and significantly increase your agent capacity.
By supporting your journey, at your pace with no rip and replace, you get AI outcomes now without disruption. Mix and match AI-powered Verint solutions with existing contact center investments.
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Engage with your customer on their channels of choice
Customers are reaching out on a wider range of channels than ever before.
With Verint Channel Automation you can choose the CX channels that make the most sense for your customer service strategy, such as Verint Voice Channel, Facebook Messenger, WhatsApp, email, live chat and many more.
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How Volaris Uses Self-Service to Contain 85% of Interactions
Related Verint Solutions
Verint Named Leader in CX Management
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Featured Channels and Desktop Resources
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了解 Verint 解决方案如何在各行业推动有意义的业务成果。今天就联系 Verint 代表。.
谢谢
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